Pioneer Valley Veterinary Hospital

The staff here are extremely kind, helpful, and communicative. I truly appreciate the time and care they provide for my pets no matter how busy they are, and I couldn't ask for anything better. I have exotic pets and was struggling to find a place who would see them. They are clearly knowledgeable and care about all pets big and small! :

Dr. Underwood and staff is amazing. Will treat you like family and the care and facility is amazing. Dr.underwood saved my cats life and was open about surgery and what do and donts and possible outcomes. Hours are flexablile and pricing is great care credit is accepted there

We brought our Joni here for two years, one Saturday a month for grooming (as well as vet services), but no longer. they do not communicate well, or in a timely manner. first, last fall when we called to schedule a regular a regular Saturday grooming we were told they are no longer doing weekend grooming. okay, that's their prerogative, but some notice would have been nice. so, we find a weekday that's good and call to schedule an appointment. well, now they cannot schedule an appointment because they need to run tests on Joni first. why did they not tell us last time we called or when we were there for vaccinations a month prior? i cannot say for certain, but it reeks of plain lack of concern for the time and energy of their clients. the last straw was today. we finally scheduled a morning grooming on a weekday. made arrangements with our jobs to drop Joni off, and drove the 40 mins for our appointment. on arrival, i call and the receptionist says, 'oh did grooming call you yet?' 'no.' 'oh well, they can't do the grooming until noon.' this display of complete disregard for my time, energy, and money was the final strike. i do not care if you're understaffed, have other tasks, dropped your coffee, WHATEVER, there is zero excuse for not making a one minute call to save your client a lot of trouble. it should have been first priority; not something i learned on arrival. bad communication, bad service, they do not care about your time or energy. will not return without significant enticement.

We are so grateful for the staff at PVV-our dog loves going to day camp every day. The staff is kind, responsive, thoughtful, and intelligent. We are thankful daily that our sweet girl gets to enjoy the company of such wonderful and fun staff and dog friends!

The folks here are super friendly and helpful. We started seeing Dr Underwood when we adopted a 20 year old cat knowing that her kidneys were bad and we'd basically be making her comfy and happy until the end. The staff here were great about getting our sweet Betty on a prescription diet with samples to see what kind she liked best. They taught me how to administer subcutaneous fluids so that Betty could stay hydrated at home without us having to take her in every week.

She's since passed and we've now adopted a younger more spry cat. We just made our appointment here again, and Lexi at the desk helped us schedule our appointment with incredible cheer. She went above and beyond to find a time that worked for our family.

They denied my dog health Care they took him off of his client record tried to pull my name off of his client record in the midst of a civil dispute that hadn't been decided by the court. Decided with my girlfriend in the dispute and through court she lost and they still won't accept my dog back as a patient. They declined my dog medical care. I believe that makes you a joke of a veterinarian. This veterinarian hospital should not even be in business

This place is very hard to get appointments. They take great care of our pets. If you have any issues you have a two to three month wait for your appointment. They will tell you the have a daily lottery. But after trying for three or four weeks daily, you will give up regardless of how many years of being a customer. Keep in mind all vets in the area lack staffing as there are not enough in the area.

Prior post by staff talks about suicide in the vet industry. Please do not think something happened at this vet. We took it the wrong way too. Every company is having major staffing issues and stress. You will be happy with this vet overall. Just really busy.

We are new here and finding the right vet during Covid was challenging but after getting this vet recommendation on Next Door, I decided to try them. I couldn't be happier! The staff is friendly, their communication is fantastic. Not the cheapest place, but I am happy to pay more for great care.

This is a friendly vet until you need to be seen. Kennel cough? They direct you to call the emergency vet. Dog needs an X-ray? You need to wait 3 months, or call at 8am for one of the few coveted emergency spots. Need to speak to a vet? Good luck. However, the technicians will gladly take you money for anything they can do, such as shots and blood draws. So if that's all you need, great, friendly vet. Just pray nothing happens to your pups!

Nice people but on the expensive side but most independently owned Veterinary offices are. Talented veterinarians and have their own on-site doggie daycare and grooming.

If I don't consider cost they are excellent. They were very proficient and were very good at keeping my dog calm while examining, giving shots and clipping nails

They were able to see our ailing dog in a very short period of time. A sign outside gave us explicit instructions and the folks there were kind and helpful. Little Ruby got a full exam and we were given detailed information about how to care for her. Highly recommended!

My dog had a cherry eye repair procedure done here and they guaranteed it would fix it. After follow ups every two weeks for a month it did not. At one point the dog's eye when using one ointment seemed to make inflamed. I called the office and sent pictures of my concern of the inflammation and it took two days for any return call and they would not fit him in for an emergency visit.

They said they had 3 openings for the next day but I would have to call the morning of and try to get one of those appointments. I called at 8am when they opened and nope full already and sorry can't see your dog. Today when I followed up because the cherry eye is still present the vet said, it's not bothering him so it's Fine. I explained that it was paid for to be fixed and it's not and it should be repaired.

She stated that it would have to be paid for again. This is not my vet. This is the vet the rescue organization we got our dog from uses. The techs are helpful and caring thank god. I told the vet that it was poor practice how they were handling this and she said ok and hung up. I now have to go to my vet and have it done correctly: I HIGHLY DO NOT RECOMMEND Pioneer Valley Veterinary. If you care about your pet go somewhere else!