Emergency Veterinary Services of St. Charles

My friend and I brought his dog in and the entire process from start to finish was excellent. The receptionist on the phone was very friendly and professional. The compassionate technician who took the initial vitals was very gentle with my friend's dog (he was there because he was painful in the abdominal area). Dr. Murray was patient and thorough, and explained clearly on everything that she was doing and why. Finally, the technician that did the discharge was very professional and explained the medications clearly as well as what needed to be done at home.

Last night my baby girl started coughing and a hard time breathing. I called 3 times a hour apart.and know one called me back in till I all ready got into Bethany's at 8:30 in the morning.i understand that they where helpping other pets. But I think they still need to keep some one on there phones.while there doctors are busy. When your beloved pets are getting sick passed reg office hours.and they say there open from like 6pm till 8 am and are emergency vet SOME SHOULD answer the phones.they tell you not to just come to office that you have to talk to some one. THEN answer the the phones. BELOW is my baby.

My cat unfortunately suffered a 1.5 inch laceration on his front paw. After calling several places and being turned away, I called EVS of St Charles. They immediately took my information and told me to come in. There a was a short wait, but staff was very kind and patient. They took my cat into surgery and had in home in 5 hours! The price was reasonable for this type of injury (600$). All and all, great experience and helpful staff!

I wish I knew the name of who I spoke with on the phone on Easter Sunday but she was very helpful. She saved us both an hour long trip and probably a large vet bill. She gave us a list of things to try to help our dog and told us to take our dog to her normal vet first thing in the morning when they opened. We did everything she told us and it all seemed to help almost instantly. I took my dog to her normal vet this morning and all is well. Thank you so much for the help over the phone this clinic provided.

Well I have to say that the EVS was so wonderful and amazing. Yesterday our beautiful husky girl was attacked by 2 German Shepard. They took such good care of her and her big bite on her head. I'm so happy we found them. Not only are the prices very reasonable but the stuff was so caring and loving to Freya and she knew she was in a good place. I hope I don't have to use them again but I know where to go if I would need too.

I will definitely be recommending EVS to my pet parents friends. It was definitely worth the hour drive and the long wait to get Freya back home with us and her husky brother. We are so grateful. Thank you guys for all the help

The staff was wonderful. Everyone was very sweet with my dog and they took care of the injury, explained what the were doing and what to expect after. Hopefully you never need an emergency vet, but this is definitely the place to go if you do.

My cat was very ill, and they provided excellent care for her. They were also kind and helpful to the stressed mama! I can't express my gratitude enough.

We are very thankful for Emergency Veterinary Services (EVS) for helping our Andy in the middle of the night. EVS truly saved his life and brought him out of excruciating pain. We highly recommend them. Their fees were reasonable and they were very understanding to our concerns and fears. The staff who helped us were Molly and Dr. Greenwood.we are grateful to them and want to personally thank each one of them for their understanding and care.

Last night we had to visit Emergency Vet Services to let our dear Jersey go. The staff and doctor were very compassionate and helpful. Our dog's time with us was coming to an end and they treated her and us with respect and genuine empathy. We thank you for all you did.

We had to put down our 13+ year old cat here a few weeks ago. Staff was kind and professional. Later they sent us a condolence card with personal note and signatures from the staff. We have the card next to our memorial for Peepee (Zeke) would give 10 stars if I could, thank you.

First time having to go to an ER vet and I have to say it was the nicest experience we could’ve possibly had. The staff was so friendly and informative. I hope we never have to go to an ER vet again but if we do, we’re bringing our babies here!

They took excellent care of our cat Comet when he had a urinary blockage. Dr. Wojcikowski was excellent. She answered all of our questions and concerns. The entire staff was great. Thanks for takimg such good care of Comet. (btw, his labs are back to normal and he has fully recovered)

They literally saved our dog Milly’s life. She got into the bag of dog food and ate her self to near death. I was sure she would not make it. They called us to come in at 4AM because she was so bad. When we got there Milly lifted her head and struggled to try to get up. At that point the staff and doctor said, she is fighting and so should we. She asked to try one more thing.

Well that one more thing turned her around and Milly started to improve. She spent a week there but she got better. She will be 10 in July and would, if she could, do that to herself again! I am so thankful we came here that night. And they share a building with our Veterinarian which makes it the best possible set up for us!

My cat Pedro was in a week ago for feline lower urinary tract disease. The staff were so wonderful to my baby boy. They informed me of everything they were doing currently and would need be done so I always felt in the loop. I could never thank them enough for what they did saving my baby's life. He recovered, but unfortunately he passed last night due to an unrelated issue. Again, when I brought him in they were very professional and caring while handling my sensitive situation.

It is never easy to lose your baby, but they made it a little easier with their kindness. I absolutely recommend this facility for other pet owners, and I will always be thankful for the staff and their assistance during these difficult two weeks.

While the reason for our visit was every pet owner's worst fear, they treated our boy and our family with dignity and love. Thank you EVS.

There are not enough words!! This last week we almost lost our puppy. Thanks to the hard work and dedication of the emergency staff and vet, our little Toby is doing amazing! Thank you patience and dedication. You did not give up on us or our little guy!!! We appreciate it more than you know! We agave already recommended and will continue to do so! Thank you again for everything!!

My 6 month kitten (Merlin) was neutered almost a week ago and also had a growth removed (vaccine sarcoma). He developed a seroma under the incision where the growth was and we noticed it after vet hours. We didn’t know what it was so we brought him in and the staff here was amazing! They answered all of our questions, and explained everything extremely well so we knew exactly what was going on.

The doctor explained all of the treatment options and helped us choose what would work best for him. Everyone was so nice and welcoming from the moment we stepped in the door. I highly recommend this place! And thank you to the staff who helped us tonight you were wonderful!

I unexpectedly had to put down my 14 year old fur baby in the middle of a Saturday night on Labor Day weekend. The emergency staff were so kind, patient, and warm while being professional and capable in caring for my pet. While I said goodbye to my best friend of almost 15 years at 2am in the middle of the night, they didn't rush me or show anything but compassion.

These women were meant to be in the veterinary business. Specifically, Susan made our very difficult evening much more bearable by how she explained the necessary processes in cremation and other after care and her gentle demeanor. When I went back nearly a week later to pick up my loved one's ashes, she spoke to me like a friend and even shared her own story of when she lost her own pet, again making a nearly unbearable moment in my life a little less difficult. (And on top of everything, both Susan and the veterinarian sent a sympathy card and signed it personally with sweet messages about my Pandora.) Thank you again for your kindness.

Excellent care for our dog Callie who had a deep puncture wound and laceration on her chest. Staff was very friendly and caring. Dr. Lisel was very thorough and took great care of Callie. Molly, Dr. Lisel Ruterbories and other staff, thank you for everything you did for Callie and helping us through the night.

Last week Lucy suffered a grand mal seizure. We called the clinic and they told us we could bring her in immediately. The staff made us feel as though Lucy was their only interest and understood how critical her health issues are to us. They are wonderful folks. Over the past 25 years, we have had reason to use EVS services several times (we always have 4-5 dogs). We feel so much better knowing they are available and eager to help in any emergency situation.