Ace Animal Hospital

We love this vet! They care so much and are great about getting us in faster than other vets! They always call to check in after appointments.

I am so disappointed in the customer service at Ace Animal Hospital. I was just told on the phone that I am not as important as other callers. Just shows how important one is at Ace Animal Hospital.

I really like Dr. Longley she's very thorough and my kitty likes her.

I've been a customer at Ace for 11 years. Since being taken over by a corporation their service has suffered greatly. Their staff, including the doctors, are frequently rude, short and impatient while their prices have steadily gone up. Their hours are shorter also. Before the corporate take over, they were open 7 days a week with longer hours which I loved. No longer happy with the service here. I'm now searching for a new vet.

Took my dog here for allergic reaction to fleas. They were very thorough. Man, does owning a dog get spendy when you have to take them to the vet but I'm glad my dog is feeling better. I was grateful the vet spent so much time talking with me about all the issues, my concerns, and the options as well as discussing cost with me before doing anything.

Unprofessional front office. One word to describe over the phone customer service: Rude! I gave them the benefit of the doubt when I first called to make an appointment. Communication was not clear about submitting information. Expect a long wait for your "appointment". Overall experience it not great, especially with the pandemic. I prefer to be in the room with my dog.

Give it a try, maybe you will have a better experience? The only pleasant person to talk to is the actual vet. Ace Animal Hospital, ya'll need to buy your employees happy meals!

We've been to this vet for both my dogs and we were happy with our experience the two times we've been there. We didn't get to go inside the office because of covid, which was frustrating because it's hard to really get a feel for a place from the parking lot! (Btw there's lots of parking.) However, all the techs were nice and treated our dogs carefully and when they brought them in and out.

My husband spoke to the doctor on the phone. The vet told him that our little girl dog was healthy and that he'd give us the prescription for her sensitive skin food. We'll continue going to Ace.

I have been at this vet for so many years but today was the first time I was overcharged, disrespected, and ignored. I was scheduled for an appointment at 10am, I arrived 20 minutes early and I wasn't checked up until 10:20am! I came in for a consult which was $60 then I was charged for a nail trimming that I didn't ask for. My total was supposed to be $60 but ended up being $90!

I am very angry and will not be coming back here. Do not come here! Very poor services, terrible employees, and a vet that overcharges you. Make sure to always check your receipts!

Critical: Professionalism In person their staff is very nice but over the phone very cold and does not seem to be willingly helpful. We tried to get a prescription through a online vet-pharmacy store and need approval and waited many days for approval in order to fill the prescription. I called ACE a few times, explained the situation and answer was always "no email was received" and showed no proactiveness/responsiveness to resolve the problem. Very frustrating and cold, and making me feel like "begging" for service. Reading the other reviews, we have to think about changing vets.

My pets have had wonderful care from Dr. Longley and Dr. Diaz. Both are very wiling to explain all options and costs in detail. Dr. Longley cared for my 20 year old cat who developed kidney disease. She also cares for my cat Rocky and my dog, Eddie, who has back trouble. Dr. Diaz also cares for Eddie with acupuncture. The vets are patient, positive, and willing to work with you to have the best care possible.

I highly recommend them! The techs and office staff have been great, too, especially Nicole who showed me how to give fluids to my old cat, Millie. There was someone who answered the phone who was difficult to deal with but this hasn't happened lately and I wouldn't let that keep me from seeing these excellent vets.