Pet Emergency Treatment Service

This emergency clinic saved my little dachshund after sand impaction, which almost cost his life with a sudden drop of body temperature, extreme dehydration over 4hrs. He was the sickest among all the hospitalized pets. But with the help of the nurses and doctors over 2 whole days and 3 nights, my puppy got way better with los of energy. Thank you for saving his life! We cannot appreciate more!

My 2 year old cat Bogey jumped two stories off of our balcony and fell on a cement bird bath last January. He was screaming and covered in blood. I immediately called PETS referral center and brought him in. I was so worried and they did an amazing job. They monitored him for around 8 hours to make sure he didn't have a concussion, took scans, and ran a full panel.

The vet called me after about three hours to tell me how Bogey was doing and how exactly his medicine should be administered. It was around $700 and worth every penny. I also had to bring my cat Bella in because she had a terrible allergic reaction to flea meds. Once again it was amazing service and I highly recommend taking your pets here when there is an emergency! I meant to write this review a while ago but Bogey had his yearly check up since this accident and it reminded me.

*DID NOT SUBMIT CRITICAL FECAL TESTS* We came in for after hour emergency care for our dog as she had bloody diarrhea. We took a fresh fecal sample in to be tested since we obviously wanted to make sure that if she had a bacterial infection that we got the correct treatment. After waiting over an hour for the doctor (who did not realize we had submitted our own fecal sample to the technician and was about to invasively extract more - probably a first sign that these guys were disorganized), we were sent home with some medicines and told to wait for the results.

I checked back in after 2 days, 3 days, 5 days, 1 week and finally after escalating the matter was told the sample was never submitted for testing in the first place. At a critical care center like this, this is negligent at best, so unprofessional, and my dog has continued to suffer. We will not be coming back here.

This ER service can be victim of its own success (it's quite busy) but the experience is great if you are a little prepare (tips at the bottom of the review). While I was waiting on my last visit, I saw many situations that are difficult to handle: - A sick dog had a pretty massive "accident" in the reception area. It was cleaned very quickly. - A customer was very frustrated by the cost of the medicine she needed.

The staff remained friendly and did their best to help even though they were being talked down inappropriately. - A pet owner came to visit their dog who was "on their way out". They were understandably very emotional and the staff was really nice and attentive to them the entire time. I especially remember one of the front desk attendants (with brightly colored hair) for her incredible service.

I can't think of anything to complain about! Now, a few tips: - It's impossible to know how long you will have to wait. - Sometimes, you will be triaged rather quickly, then given the choice to go home and wait for a call to return. - Sometimes, you will wait several hours to be triaged, then be seen very shortly after. Because there are many factors at play, be ready to wait by bringing anything you need for work or to pass the time. The waiting room has power to plug a phone or a laptop, and it's overall fairly quiet.

Had a interesting experience here. My little dog suffered a fall on his neck and was instantly paralyzed. I rushed him to the hospital and they immediately took him in. When you go in, they require a deposit of $600. WHAT BOTHERED ME: -They wanted to charge me 1K to keep him overnight. -They insisted his recovery would be unlikely and that if I couldn't afford a very expensive surgery I should euthanize my dog!

Fast forward a week, my baby is walking again and is recovering little by little from rest. He was in a lot of neck pain the first four days, but now doesn't even need his pain medicine! I am taking him to a Hollisitic vet rehab center in Oakland to help him recover. BOTTOM LINE: Don't feel pressured into euthanizing your pet! If I wouldn't have insisted of taking him home myself, maybe my baby wouldn't have been given the chance to recover.

Trust your gut and don't be manipulated by the financial cost to let your baby go. They really made me think my baby would never recover, but a week later his is doing SO much better! That was one of the darkest nights of my life but I am glad to have my baby still by my side I am giving 3 stars because they did see him right away and the receptionist was super kind, comforting and professional (I wish I got his name).

I have been here twice and have mixed feelings. I do appreciate that this place lets you sign in and come back when it's your turn vs. sitting in the car with your pet for hours. My first experience with PETS was just perfect - both office staff and vet. So much so that when I needed to bring my boy in to check on a limp he had developed, I didn't hesitate.

Same great staff checked me in around 11:30am. I didn't get a call to go back until about 10pm, which I knew could happen, but people answered the phone all day/night when I would call to check and were always friendly and helpful. I do appreciate they have two cues and we were in the non-emergency cue. After being put in a room with our dog, the nurse came and took Ty away without us talking to the vet first.

The nurse came back saying Ty needed a pain blocker because he was biting. When the vet did come in, she said she couldn't check much because he was so tense. Well of course he was tense, he was frightened. She gave me an estimate of $520 which included x-rays. I told her I didn't want the medication, which should have knocked off $60, but when I got the bill, it was $560.

When I questioned it at the desk, they just said the vet wasn't regular and didn't know the prices - no apology, just matter of fact which was super frustrating - why bother giving an estimate. So the night vet was not staff, seemed very inexperienced, had a horrible bedside manner and really couldn't answer my basic questions and kind of just blew them off.

For example, when the vet recommended I contact an orthopedic surgeon in a week if my dog wasn't walking and I asked if they had a list of surgeons, she actually rolled her eyes and told me to Google it. I did get a follow up message from PETS giving me accurate information and telling me who to call should my boy not get better. He didn't get better and I am torn what to do next. My experience was day and night - literally!

Very busy but super nice staff and doctors! They took great care of my dog! Update: my dog was so sick he almost died. He is now back to normal. Healthy and happy. Thanks to everyone at Pets Referral. AnnaLisa is especially great!

We had a great experience with PETS, our dog hurt his back and was unable to be seen right away by our regular vet and we were referred to PETS. The staff was very kind and helpful. The vet tech was great with our dog and very clear about costs and how long it would take for our dog to be seen since he was stable. The vet was able to see him sooner than expected and called me with a very logical treatment plan.

I liked her approach to rule one thing out at a time, rather than running every test under the sun. I'm hoping we don't need to come back, but if we do, we'll be coming to PETS.

We've unfortunately have had to bring our pup here multiple times. However, we cannot thank the staff here enough for taking such fantastic care of our fur baby. He is a reactive pup and the staff are always so patient with him. Having to take him in during pandemic times, we appreciate how communicative the staff are during the whole experience. D says his thanks as well!