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Reviews (5)
M. S.
Jan 26, 2022
*Full story: This was my third visit to this place with a 16 weeks-old puppy (cavachon), 2022-Jan-24. I made an appointment for a distemper booster. We came to the facility, and the lady in the lobby took my puppy to the technicians. I was told that I cannot be with my puppy while she gets the shot. So, I stayed in the lobby without knowing what was going on inside.
After about 10 min later, my puppy came back with one of the technicians and she told me that Emma got TWO shots, rabies and distemper-lepto combo (a discharge instruction written by Katie, CVT, FFCP) Obviously, I did not ask for those two shots. Nobody told me that she would get those shots. I still do not understand this because Dr. Koch recommended not to get rabies until my puppy finishes other vaccines.
I never wanted lepto for my puppy either. I talked to Dr. Koch today (Jan-25) about this and he apologized and offered a refund. He told me he would get back to me later after talking with his staff. I am writing my story here so that this does not happen to others. *Photos were taken right after we came back home. On the way back home I noticed some blood on her arm.
I came back to the lobby and asked the person in the lobby if this is ok. The person told me that it is common (or, normal; forgot the exact word) and I can just go home. I will let you decide. (Photos are in my google review; sorry for the incovenience ) *TLDR: My puppy got shots that I did not ask for. I was not able to prevent this because I was not allowed to be with my puppy while she gets shots.
After about 10 min later, my puppy came back with one of the technicians and she told me that Emma got TWO shots, rabies and distemper-lepto combo (a discharge instruction written by Katie, CVT, FFCP) Obviously, I did not ask for those two shots. Nobody told me that she would get those shots. I still do not understand this because Dr. Koch recommended not to get rabies until my puppy finishes other vaccines.
I never wanted lepto for my puppy either. I talked to Dr. Koch today (Jan-25) about this and he apologized and offered a refund. He told me he would get back to me later after talking with his staff. I am writing my story here so that this does not happen to others. *Photos were taken right after we came back home. On the way back home I noticed some blood on her arm.
I came back to the lobby and asked the person in the lobby if this is ok. The person told me that it is common (or, normal; forgot the exact word) and I can just go home. I will let you decide. (Photos are in my google review; sorry for the incovenience ) *TLDR: My puppy got shots that I did not ask for. I was not able to prevent this because I was not allowed to be with my puppy while she gets shots.
Brittney J.
Sep 23, 2021
It has been a few weeks since my last service with heart and paw. I really was not sure if I wanted to write this review in the first place but I feel if I can save another pup- I must write it. I took my pups for a grooming at H&P every 4 -5 months. The groomer changed the last few times and that's when things started going downhill. Not as skilled of a groomer but we didn't go for the cut- we went for their special considerations for dogs with anxiety and their company values/mission. But, last few visits I noticed how anxious my dogs got when we pulled up.
Not like them. Usually happily walk into H&P. Our last visit we were met with a very rude woman who yelled at us to leave our dogs after they refused to come in. Blaming US for their issues - we are coming out of a pandemic and most dogs I assume have separation anxiety. So why be so harsh? Isn't the company supposed to be caring and accommodating?
Around 6 hours later we got a call that we had to pick the dogs up- they couldn't even get a haircut- just a wash. The groomer stated our girl had such anxiety that she kept pooping and they refused to continue. We were told our little boy was aggressive- not like him AT ALL. (Which I am guessing if provoked- he might become aggressive). We were told she ran out of time- which you had the dogs 6 hours.
We still paid full price for a service that wasn't rendered because we were strong armed into it. Called the manager several times- were not compensated. Our dogs didn't eat that night from stress they endured and were very needy. Today- they went to a different groomer. One who experience with dogs who have anxiety and aggression- since I was now nervous of this new behavior.
There were no issues with behavior and confusion to why I was so worried. I was even told HOW NICE they are to groom. To top it off, our dogs did not come home stressed. So, I know they were not tortured. I am not sure what happened that day at H&P, But, I'm scared to think if we continued to go back- could things have ended badly? Please do not go here.
Not like them. Usually happily walk into H&P. Our last visit we were met with a very rude woman who yelled at us to leave our dogs after they refused to come in. Blaming US for their issues - we are coming out of a pandemic and most dogs I assume have separation anxiety. So why be so harsh? Isn't the company supposed to be caring and accommodating?
Around 6 hours later we got a call that we had to pick the dogs up- they couldn't even get a haircut- just a wash. The groomer stated our girl had such anxiety that she kept pooping and they refused to continue. We were told our little boy was aggressive- not like him AT ALL. (Which I am guessing if provoked- he might become aggressive). We were told she ran out of time- which you had the dogs 6 hours.
We still paid full price for a service that wasn't rendered because we were strong armed into it. Called the manager several times- were not compensated. Our dogs didn't eat that night from stress they endured and were very needy. Today- they went to a different groomer. One who experience with dogs who have anxiety and aggression- since I was now nervous of this new behavior.
There were no issues with behavior and confusion to why I was so worried. I was even told HOW NICE they are to groom. To top it off, our dogs did not come home stressed. So, I know they were not tortured. I am not sure what happened that day at H&P, But, I'm scared to think if we continued to go back- could things have ended badly? Please do not go here.
John C.
Aug 18, 2021
As I have heard from many others that have brought their dogs here, they don't finish the job. They returned our dog to us with zero haircut and charged the full amount because they ran out of time. How can you run out of time if you schedule the appointments? Went to give them a second chance and they refused to see my dog because of our disagreement in the past.
This place will be closed soon because of the terrible customer service and literally stealing from customers. FYI stay away from Chelsea the groomer, acted like a dog pooping while grooming was the end of the world. It's just part of the job. If you don't like it, you can drive for Uber. Or learn how to work with animals. At least the facility looks clean? Only pro I can give to this location.
This place will be closed soon because of the terrible customer service and literally stealing from customers. FYI stay away from Chelsea the groomer, acted like a dog pooping while grooming was the end of the world. It's just part of the job. If you don't like it, you can drive for Uber. Or learn how to work with animals. At least the facility looks clean? Only pro I can give to this location.
Samantha C.
Aug 09, 2021
We started taking our pets here last year. We weren't allowed in the exam room bc of COVID. Not ideal but we understood. Now that things are starting to get back to normal, we STILL can't go back. The vet has treated our pets a half dozen times and we've never met them. We relay information through someone and get information relayed back to us.
Our cat never likes to go to the vet but without us in the room, she absolutely freaks. And to get her examined she now has to get sedated, at our cost. She's never had to be sedated before. The only difference is that we aren't allowed in the room with her. I'm sure they do a good job but this is not a sustainable way to treat patients.
Our cat never likes to go to the vet but without us in the room, she absolutely freaks. And to get her examined she now has to get sedated, at our cost. She's never had to be sedated before. The only difference is that we aren't allowed in the room with her. I'm sure they do a good job but this is not a sustainable way to treat patients.
Xamanda X.
Mar 31, 2021
Don't think the grooming is worth the money. My dog cost $138 and when i came to pick her up the only thing that looked like they had done to her with clip her nails and trim the hair around her paws and tail. Didn't cut around her ears. ( which i asked them too) The nice scent on her only last a day and was gone by the next day. Defiantly not going back to this place for my dog to be groomed. Was not satisfied at all.
