Cumberland Animal Clinic - Michelle De Haven

This is a team of caring and knowledgeable professionals. They have guided my family and I through my senior dog's cancer diagnosis, treatment, and continued care with so much compassion. Easy to make an appointment, super responsive, transparent.

I've been a client of Cumberland Animal Clinic for 20 years. We took Ginny there yesterday for her spay. The staff was very friendly and helpful. Dr. Bailey called after the surgery to give me an update. Ginny is doing great today!

Great place! The staff and doc are terrific, pay close attentions to details and take time to answer all questions/concerns. So glad to be with them

Dr. Bailey was knowledgeable about my concerns with my dog, and gave me great tips on how I can alleviate some of his issues such as paw licking and itching. This clinic was more costly than my previous for my fur baby but was worth it forsure!

The entire team here are professional, friendly, and compassionate. You can tell everyone here cares and enjoys what they do. I take all three of my dogs here and they always do a great job of handling them and making them feel comfortable.

I have been taking my dogs to this clinic for 3 years now. I live near by so I figured I would give them a shot, my review is for the front staff and Dr. Ramos as they are the ones I can attest to. It is always easy to get an appointment, on a few occasions I had to rush my dog in for a same day consult and Dr. Ramos was very kind to squeeze them in between appointments.

One of my dogs was diagnosed with an aggressive type of cancer and she was very honest, listened to my concerns, had great bedside manners, and she was very supportive all the way to the moment we had to say goodbye to my sweet girl; I never felt pressured to run any test or give a specific treatment. Everyone was very respectful and empathetic during such a time.

I am a very involved pet parent, I like to ask lots of questions and give feedback back to Dr. Ramos as to how my dog responds to treatment for his seizures. Dr Ramos is always kind to respond to any questions in a timely manner even when she is very busy. As for pricing, I think they are fair. You can always ask how much things will cost before you agree to it, they will tell you which ones are truly necessary and which ones can wait.

They accept CareCredit a healthcare specific credit card which you can apply for while you wait for you pet to be seen, just ask any of the front desk staff. Definitely recommend, I trust my boy's (dog) health is in good hands.

The staff at CAC are very friendly and always strive to help me and my dog feel comfortable. Just as important, every time I make an appointment, we are in seeing the doctor pretty much on time. I don't have to wait around for too long. I mean who wants to be waiting for a long time in a vet. Thank you CAC staff for being great at what you do!

Very clean, staff was knowledgeable and super friendly. I'll definitely continue to take my new puppy there for future check ups and visits. Didn't have to wait and also very clean.

Cumberland Animal Clinic arguably has some of the lowest prices around for vet visits. The staff is always friendly and tentative. Whenever I need to make an appointment, I don't have to wait on hold and also get an appointment within the next few days at most. The staff seems to really enjoy what they do and they are always patient with my dog. I had to put my cat down and chose to come here since this is where I take my dog, and it was as best of an experience I could ask for, given the circumstances.

They covered the windows on the door to make sure no one would bother us, they had warm blankets for my pet, and the vet was very kind. She walked us through our different aftercare options and gave us plenty of time to say goodbye. It didn't cost an arm and a leg either. Overall, very nice staff.

My pet had a medical emergency while we were visiting family. Cumberland Animal Clinic was able to fit us in last minute and provided better care than we get back home. Cannot recommend enough.

Generally speaking this is a good veterinarian office. I've come here for my pet for the last 10 years. They've always been able to get me in at times that are convenient. I'd like to suggest as patrons you ask for itemized lists before they begin examining your animal. They like to talk quickly and hypothetically about what your animal may need without the same level of transparency about how much it will cost or when you'll get your results.

I've had to call them for results before. They say, "we'll call you if there are any issues." I think I should be provided with documentation one way or another rather than being left to wonder if the service I paid for actually got sent off or if they are in a pile in the back of the lab. Today I had to ask the tech, after we "agreed" to a treatment, that still needed to be approved by the vet, how much it would cost.

Cost should have been just as much of a conversation as the labs they were going to do. She says $297. I authorize her to move forward. They perform the services. When I got ready to check out the bill was over $410. At this moment it became a her word versus mine, unwinable situation. I know what I was told but I didn't have a list of services to refer back to.

We ultimately discovered that she had combined a service that resulted in the increase and did not mention the price difference. The doctor told me that the services were included in the quote, but she was not present when I was told $297. Given pet expenses are often unplanned, I think it's important for me to know the cost of the services, in the event that it impacts how and what I choose to prioritize in terms of my pets care.

This was not a small difference in total. I wish I could say this was the first time that I felt like I'd been swindled at this clinic. But I just encourage all who go there to ask for itemized lists or quotes that are on the high end to avoid surprises. This may be the last time I take my pet to this establishment. Not only for this reason but also because we've moved further north. And this experience did not help.

Took my oldest baby girl to CAC on 10/8/21 as this was her first visit. She was diagnosed with diabetes. Naturally, I was very distraught by hearing such news but Dr. Ramos and all the staff at CAC was very attentive to what I was going through. They were extremely busy that Friday but the service did not lack in any way what so ever. I felt secured and confident my baby girl and myself were in good hands. I'm very grateful I brought my cat into CAC to be seen by such a loving staff. Thank you for all your help.

This is a friendly and well managed clinic. I've been taking my hound dog here for years. What I like is how the Vets don't try to sell you a whole grocery list of unnecessary things and treatments just to make an extra buck. If they can tell you where to get something cheaper, they will. Every ailment my dog has had they've been able to cure. They care a lot about your pet and you as the customer.

Don't depend on walk-in's in my experience, they are very busy but can usually see you within a week. It's not a drawback, just a testament to the job they do so well because so many people trust them with their pets lives and well-being.

There was a mix up and my appointment wasn't scheduled but the staff were so accommodating and squeezed me into their schedule. It was my kittens first time ever going to a vet and she was very nervous but Dr. Bailey was so sweet to her and gave her lots of treats. It was a great experience and I definitely trust them for future visits.

I was first a client in the early 90's. I moved away from the Smyrna area and moved back recently. It wasn't a debate where to take my dog. I walked in and even after 20 years they still had my records. The doctors have changed since they opened, but the care and attention remains the same from the doctors to the vet techs and receptionists everyone is extremely personable and want the best care for your pet.

My pack has started over and Dr. Ramos took the time to talk and play with my puppies as well as listen to concerns. Having an awesome vet makes pet ownership that much better. My pups give them 5 barks and endless tail wags.