At Veterinary Medical Center of Central New York, we understand that the health of your pet is a top priority. In the case of an emergency or a condition requiring specialized care, we're here to treat your pet in our state-of-the-art, 24-hour Emergency and Critical Care Center. Pets require specialized care for many of the same reasons humans do.The pet may require intensive monitoring, an advanced surgery or treatment, or they may have been diagnosed with cancer, for example. VMC has the largest and most varied group of veterinary specialists in the greater Syracuse region.
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Emergencies don't make us panic -that's what we handle all day! Our emergency doctors and staff are oriented toward emergency medicine - they have the tools, resources, equipment, knowledge, and experience necessary to treat your pet in the most critical situations. Our emergency department is led by the greater Syracuse area's only Emergency and Critical Care Specialists.
Pets require specialized care for many of the same reasons humans do. The pet may require intensive monitoring, an advanced surgery or treatment, or they may have been diagnosed with cancer, for example. Usually, your primary care veterinarian will recommend that your pet see a specialist, but if you are concerned about your pet's condition you may make the request yourself.
We know that the thought of your pet needing anesthesia scares a lot of pet owners. We also know that some of you have postponed or opted out of recommended procedures because of that fear. Veterinary anesthesia has gotten safer and safer over the years, and the majority of anesthetic procedures go smoothly.
We know that good nutrition is vital to good health. How do you know you're making good choices for your pet? Choices in pet foods and treats expand each day, and it becomes very difficult to make sense of the often conflicting information we receive about pet nutrition. We are proud to offer a resource to the Central New York area in our Clinical Nutrition Service, led by Dr. Renee Streeter. Your pet is struggling with a chronic health condition (such as diabetes, urinary problems, gastrointestinal issues, organ disease, allergies, etc).
Reviews (16)
Maryanne Putnam
Nov 06, 2022
I don’t typically write reviews but had to in this case.. Dr. Polly Fleckenstein was wonderful, knowledgeable and caring upon our entry with our very sick elderly dog, Gabe. Dr. Robert Pratt, hospitalist, was beyond fantastic in overseeing our “baby’s” care while he was hospitalized. Not only is Dr. Pratt very knowledgeable, his level of concern and guidance continued past our dog’s stay with phone calls, check-ins and helpful advice and guidance to ensure the best possible outcome for our beloved pet. Humans would be lucky to have this level of professional caring for their health needs!! Thank you doctors and staff at VMC for making a very worrisome few days much more palatable because of your care!
Catherine LoRe
Jun 21, 2022
The staff was friendly and professional and Dr. Pratt was amazing. I appreciated being asked at check in if I wanted full diagnostics and treatment or a quality of life evaluation. Dr. Pratt spent a lot of time discussing my cat's condition, talking about options and pros and cons of them, listening to my treatment goals, and helping me decide on a plan for her.
He was very empathetic and kind and supportive, and I feel really good about what we decided for my cat. They got pretty busy and some visibly very sick patients came in after she was seen so we did wait a bit for discharge, but that was expected with emergency care and our door to discharge time was still much better than you'd see at a human ER. I thought the price was reasonable for the services we received. This was my first experience with them and I'd go back for emergency needs.
He was very empathetic and kind and supportive, and I feel really good about what we decided for my cat. They got pretty busy and some visibly very sick patients came in after she was seen so we did wait a bit for discharge, but that was expected with emergency care and our door to discharge time was still much better than you'd see at a human ER. I thought the price was reasonable for the services we received. This was my first experience with them and I'd go back for emergency needs.
Amy Paradis
Jun 09, 2022
Bella
Jun 07, 2022
Very unhappy with their Emergency Center. I understand the more critical go first but I waited 5 hours in the parking lot after they said they would do x-ray ,hydration ,nausea injection on my dog, they did a fecal and exam only ! My dog was vomiting, lethargic, diarrhea, vomiting, rectal bleeding, after waiting the 5 hours the staff said it would be another 5 hours or more, my dog was in a room or in a crate long enough, we had drove up a hour in a rain storm.
I told the staff I couldn't wait any longer, I told them to discharge me and check me out, I finally got checked out, they said I refused treatment on my dog, well after 5 hours of waiting those crazy long hours I had to drive back home a hour in a rain storm in the dark almost wrecking my car, The staff was rude ,pushes and I didn't appreciate it., ridiculous waiting that long, they could of done more.
I told the staff I couldn't wait any longer, I told them to discharge me and check me out, I finally got checked out, they said I refused treatment on my dog, well after 5 hours of waiting those crazy long hours I had to drive back home a hour in a rain storm in the dark almost wrecking my car, The staff was rude ,pushes and I didn't appreciate it., ridiculous waiting that long, they could of done more.
Mona B
May 31, 2022
Chloedris
May 27, 2022
I've used this clinic a few times for two different pets. The staff here is kind, caring, and very compassionate. My 4lb chihuahua was sadly poisoned by a negligent pest control company. The staff here directed me on exactly what to do in the moment, saw me immediately and, in my opinion, saved her life. I couldn't come into the clinic with my baby due to covid restrictions at the time, which made me anxious, but the staff kept me updated and reassured me via phone throughout the entire procedure.
I felt very confident that my baby was being loved on and cared for. They went the extra mile to make sure my pup had the right dosages of the medications (due to her small size) and explained everything to me in great detail. When I came in for the follow up appointment a month later they waived one of the fees too. Highly recommend this place. Thank you all for taking amazing care of my Charlie.
I felt very confident that my baby was being loved on and cared for. They went the extra mile to make sure my pup had the right dosages of the medications (due to her small size) and explained everything to me in great detail. When I came in for the follow up appointment a month later they waived one of the fees too. Highly recommend this place. Thank you all for taking amazing care of my Charlie.
Karina Lyubezhanina
May 15, 2022
Karina Lyubezhanina
May 10, 2022
Upstate Screen Print
Apr 04, 2022
My puppy got very sick very quickly. I took him here an found out he had parvo. They did a great job an came in under budget! They wanted to keep him for a few days an watch him but when my budget wouldn't allow they found a way to help make home care easy as possible. Very pleased with the service!
Rebecca Hall
Mar 29, 2022
My cat was experiencing health problems, and we did not have a primary care vet., So we went to this emergency care clinic. They are excellent! It took some time for the visit. My cat is 19 years old now, so they took special care with her and they were very thorough. One of the techs gave me more information about vets closer to where we live, and I was able to find a primary care for my cat!
I am very pleased with the results of our visit. We are still in touch because of her digestive issues and they are sending the report of her visit to the new vet. Very professional. And sensitive to our special needs.Because of COVID precautions, my cat went in and I waited in the car. I asked them to tell her "you are the most wonderful cat in the universe" because I say that to her and she knows it means that I love her. They did say that to her, and she was calm the whole time we were there. My cat is feeling SO much better now! Thank you.
I am very pleased with the results of our visit. We are still in touch because of her digestive issues and they are sending the report of her visit to the new vet. Very professional. And sensitive to our special needs.Because of COVID precautions, my cat went in and I waited in the car. I asked them to tell her "you are the most wonderful cat in the universe" because I say that to her and she knows it means that I love her. They did say that to her, and she was calm the whole time we were there. My cat is feeling SO much better now! Thank you.
Bethany Strong
Mar 21, 2022
Everyone here is absolutely amazing! So greatful for everything they do: 24 hour service, prioritizing animals who need it, taking care of animals before the doctor can see them, keeping owners in the know, making sure the animal and owners are comfortable with everything going on, making sure nothing is overlooked. Came here after my pitbull was attacked super late at night and they took her in right away, were in contact with us frequently and keeping us up to date on her condition and treatments.
They explained everything and were more than happy to answer any questions. The entire team (doctors, nurses, security, receptionists) are all top notch. So grateful they took care of my little girl
They explained everything and were more than happy to answer any questions. The entire team (doctors, nurses, security, receptionists) are all top notch. So grateful they took care of my little girl
Rebecca Hall
Mar 18, 2022
My cat was experiencing health problems, and we did not have a primary care vet., So we went to this emergency care clinic. They are excellent! It took some time for the visit. My cat is 19 years old now, so they took special care with her and they were very thorough. One of the techs gave me more information about vets closer to where we live, and I was able to find a primary care for my cat!
I am very pleased with the results of our visit. We are still in touch because of her digestive issues and they are sending the report of her visit to the new vet. Very professional. And sensitive to our special needs. Because of COVID precautions, my cat went in and I waited in the car. I asked them to tell her "you are the most wonderful cat in the universe" because I say that to her and she knows it means that I love her. They did say that to her, and she was calm the whole time we were there. My cat is feeling SO much better now! Thank you.
I am very pleased with the results of our visit. We are still in touch because of her digestive issues and they are sending the report of her visit to the new vet. Very professional. And sensitive to our special needs. Because of COVID precautions, my cat went in and I waited in the car. I asked them to tell her "you are the most wonderful cat in the universe" because I say that to her and she knows it means that I love her. They did say that to her, and she was calm the whole time we were there. My cat is feeling SO much better now! Thank you.
Jeffrey Lamphier
Mar 18, 2022
Great experience. The entire staff was friendly and were clear communicators. I was warned of the long wait upfront (4-6 hours) and I was given a high cost of service estimate, the actual cost was under estimate. I appreciate the transparency and they were a great 2nd option when our primary vet was unavailable. Hope I don't have to go back but I certainly wouldn't hesitate to if needed.
Greg Horvath
Jan 28, 2022
All the staff was very friendly, professional, and compassionate. They got our Chinchilla in quickly to diagnose a skin problem. She is young and usually very nervous, but when they brought her out she was very calm and slept all the way home. I was also very impressed with how thoroughly they explained the treatment plan and how they diagnosed her condition. Thanks to their help, she will be back to bouncing off the walls in no time.
Jennifer Granda
Jan 02, 2022
I've unfortunately had to bring my puppy for urgent care twice. On both occasions we received amazing customer service and quality care for our pup. They work fast and efficient. I highly recommend this place and praise all those who work here for the great service they provide. Overall amazing staff. So very thankful to have access to a good, reliable, 24 hour vet medical center for emergency situations.
Jennifer Granda
Dec 07, 2021
I've unfortunately had to bring my puppy for urgent care twice. On both occasions we received amazing customer service and quality care for our pup. They work fast and efficient. I highly recommend this place and praise all those who work here for the great service they provide. Overall amazing staff. So very thankful to have access to a good, reliable, 24 hour vet medical center for emergency situations.
