Rice Village Animal Hospital: Gallagher Randall

I noticed that others have left reviews regarding difficulties with the prescription process, so I wanted to add my similar experience. Every time we have requested prescription refills, there is a complete breakdown in communication with the vet staff. They don't return calls, they don't call you to let you know the status of the refill. This has been consistent.

Communication at this vet is terrible across the board-it is very frustrating whenever we try to call to schedule an appointment, refill prescriptions, get updates on lab results. The staff simply doesn't communicate well or effectively. As others have stated, the vets are skilled and are great with the animals, but the administrative staff makes the whole experience incredibly stressful.

Great experience, everyone was nice and my dog seemed to want to go back I think they gave him treats :. My dog Billie had to have an echo and had to fast I thought he was going to return sad, shaking, and hungry but he wanted to go back to the back street they brought him out lol. We got 2 reports and suggestions from the doctor doing the echo and the doctor at the vet clinic.

I feel he was well taken care of but for the purposes of an honest review im giving 4 stars, only complaint is the area which is very nice had a lot of traffic so a little inconvenient to get in and out of and it seemed pricey; although not the priciest, but it think prices everywhere are going up. I'll definitely be using them again for regular care.

Dr. Miller and his team were so kind, compassionate, patient and thorough! We are so glad we chose Rice Village Animal Hospital to take our puppy to for his first checkup. We will be transferring the care of our kitten here too!

What can I say about a place that is staffed with some of the very most caring, professional, knowledgeable, loving people who give their best to each and every animal? They have been the veterinarians to my 18 year old, indoor only, beloved cat Amelia since the day I got her. I would never think of taking her anywhere else! I have such total trust in every member of the staff from administration, to nurses, to the vets!

These are people who will treat you and your special animal family member as if you and yours were family. No major corporation behind these doors; just professionals totally dedicated to providing your loved ones with the very best. God bless you all! Amelia is 18 and still doing great due to the excellent care she has received at this wonderful facility!

They treated my 2 cats and my 1 rabbit with care and love. Got all of there shots there.

Attached pics from before he came in and of him on a gurney dead after coming in. Not much to say, took my dog here he died 3 days later. A 4(almost 5) year old healthy dog that went in for "routine booster shots" and for a flea pill that they said would "kill the fleas within 30 mins" guess that should have been a red flag? They were nice enough when they called back 3 hours later but wouldn't take any responsibility although they did offer a refund on the heart worm preventative since I wouldn't be able to use it LOL.

Changing vets is the only variable that changed in mine and Remi's life so not 100% but the likelihood is high that it was something that was done here. 10/10 would not recommend unless you don't love your pet.

Outstanding service, they treat your pets like their own. Friendly, easy to work with drop off times. Highly recommended!

This review is regarding the prescription refill process without using Rice Village's pharmacy. We have been taking our kitty here for a few years now and we plan on switching vets. Not sure why, but it has been frustrating to get prescription's refilled here when using a separate pharmacy that is not theirs. Never had issues using our nearby pharmacy until we started going to this vet.

We would wait for days without any medicine for our kitty that she needs to take three times a day for pain and self-harm. The staff is great and all, but it just seems like the vet wants you to use their pharmacy. I have checked with our nearby pharmacy and they have all the correct information such as the fax number and other vet information, but for some reason the staff would ALWAYS never receive any request for refills.

Our pharmacy has even attempted to call the vet, but was forced to leave a voicemail when no one answered which left us to call the vet personally. We wanted to stay here, but it has been a huge hassle every time we need to have her medication refilled. We want the best for our kitty and not hurt herself when she has no medicine while waiting for days. We stayed because Dr. Rita Jou is an amazing veterinarian. She's super sweet and gentle with our kitty before the pandemic. It has been a pleasure for the vet visits!

The curbside service system they have is seamless. The nurse explained everything that would take place before they brought my cat inside. The Veterinarian called me right after and informed me about my cat's temperament during the visit as well as her current health, updated shots, weight, etc. and recommended a flea control for kitties which I was more than happy to have. 5 stars all the way for Rice Village Animal Hospital. Thank you!

The whole staff is amazing. The first time we took our dog for a general checkup was actually as a walk in. They were very attentive and caring with our shy dog. All areas are very clean and without any strong odors. During our initial visit, they provided a full checkup with medical assessment and even a welcome gift! Summaries of these appointments as well as follow up dates are always in all their receipts.

There is an incredible ease in requesting appointments online for pet care and grooming as well as over the phone. They set the bar real high, we are moving and it's been sad to know that we won't be able to follow up with them. It's going to be tough to find a new place like this.

My first visit at Rice Village hospital was a 5 star experience, even during a time as such. From booking the appointment (for my 9 week old mini golden doodle) to leaving the appointment.the staff was very friendly, down to earth, knowledgeable, and made me feel comfortable leaving my pup in their hands for his first vet visit. As a first time dog owner, they answered all of my questions with ease, reassured me that he was growing appropriately, and provided so much educational material. My Churro was even sad to leave (had his first experience with pb lol). He has found his vet home for sure!

Nicest people around. Every time I call in and tell them my pet's name the receptionists light up in excitement because they remember my cat so well. When I was falling on hard financial times they helped me work out a reasonable payment plan and didn't even pester me when I was a little late. They truly care about animals and people. My cat still doesn't hate going there because everyone just loves on her. Highly recommend!

RVAH is the best practice i have experienced. They not only became our vet on our move to Houston, but they also became my puppy's home away from home with their boarding facilities. My pup loves going to the vets because he gets to spend time with a team that loves and cares for him as much as i do. To be able to leave my boy and not have to worry about him, knowing he is in such good hands is a weight off my shoulders. They're service is truly impeccable and the team are like family to us now. I have and will continue to recommend them to everyone.

They treat my pup like she's special, and they know all of her likes and tendencies when I come in. When I see them interact with other customers, it seems like they get the same treatment. They do truly love the animals. I think it may be a tad more expensive than some other vet offices, but I believe that I get what I'm paying for.