Ark Animal Hospital

Ark Animal Hospital has provided top notch care for my dog-daughter. They are very attentive to her needs. They were able to provide my pup with an appoint immediately and also had the medication on hand for her. We didn't have to wait and they were very patient with my fur baby and explained everything thoroughly. Dr. Maxwell even called just to follow up. I truly trust this place and recommend it to anyone with pets.

She was the rudest person on Earth. Rude for no reason and prices are out of this world. Avoid this place like it is Covid that would actually kill you.

Gabby is fantastic with my anxious rescue dog. He is always at his most calm level with her trimming his nails. She is very accommodating to his panic response. I have never in 5 years had him respond so well to getting his nails done. It is building his confidence and trust. He really feels safer with her. She is quick, confident, and in control without any power plays of domination. She has a great vibe for frightened animals. Thank you!

Dr. Maxwell is above and beyond, our dog Yuna absolutely loves her.

I am so impressed with Dr Maxwell. today was Bella's second visit there and Dr Maxwell kept us updated on everything.the whole staff was great. Thank You

Imagine receiving a voicemail from a stranger, while arriving to your first day of vacation in another state, thinking your dog is safely boarded at Ark Animal Hospital, that says "Hi, I just found your dog on US-1." Our fur baby apparently "escaped" their facility from the area where dogs are let out to play in a fenced-in area in the back. A place one would think is safe, well-maintained, and regularly inspected for safety by a reputable business.

Our dog ran across US1, and amazingly survived while on-coming traffic stopped so that she was not hit. A caring stranger (NOT an Ark employee) stopped to save our dog's life. This kind stranger called me, based on the tag around my dog's neck that had my cell phone number, and provided first-hand account details of this horrific near-miss tragedy due to Ark's negligence.

The employee of Ark who was working to let the dogs out after hours on a Saturday afternoon, DID NOT go looking for our dog. After speaking with the kind person who found our dog, I then spent over ONE HOUR frantically trying to get ahold of someone at Ark, as NO ONE from their facility had contacted me at this point. I was able to find Dr. Maxwell's personal phone number thanks to google and speak with her. THREE versions of what happened with key details changing each time, then ensue, pointing to dishonesty and lack of integrity of Ark Animal Hospital.

The employee initially reported the following to Dr. Maxwell, after I got off the phone with Dr. Maxwell to report what happened, and she calls the employee: Our dog 1. "got out through a hole under the fence that we didn't know was there, but now we do." If true, Dr. Maxwell herself just told me their facility is negligent and does not ensure a safe outdoor space for their animals to play and use the restroom, by regularly scheduled monitoring of potential safety hazards. Then, instead of calling me, the owner of my dog, this employee called my mother, whose dog was also being boarded there at the time and told her our 6 pound dog 2. "dug a hole under the fence and got out." If true, this tells me that an employee watched our dog dig a hole because how else would he know she did it and it wasn't already there, if he reported to my mother that our "dog dug the hole, " and did nothing to stop her, thus allowing her to escape.

The kind stranger who returned our dog to Ark told me that when she returned our dog to the employee whom she reported had a "nonchalant attitude" he told her 3. "I turned around for one second and she was gone." If true, This tells me he KNEW she was gone and DID NOT came looking for her. THREE differing accounts of what happened, all of which points to negligence and makes me question the integrity of this business.

No one should EVER send their dog here for boarding or take them to this facility for services. While I certainly understand mistakes happen, what troubles me to my core about Ark was the lack of empathy by Dr. Maxwell, dishonesty of one of their employees, and the way things were handled from Dr. Maxwell. When I was eventually able to reach Dr. Maxwell's personal cell after receiving NO phone call after an hour had gone by after the incident, Dr. Maxwell's proceeded with an excuse oriented conversation.

I am so worried about any other dogs who may be boarded at this facility in the future and will do my best to leave this review and continue to pursue reporting to proper entities to ensure an investigation of negligence of this business. When my mom picked her dog up from boarding, days after the incident, Dr. Maxwell refused to speak with my mother, in-person, and as far as we know, the employee who was working during the negligent event, still works at this facility.

This was truly a horrifying experience of our dog barely escaping death because of Ark Animal Hospital. Please, no one EVER use this facility or your dear pet's life may be at-risk.

In response to Ashley B's post and the owners: Our incident occurred on 7/17/21, less than 2 months ago, so we are not sure what the 3 months ago issue referred to by the owner was. In speaking with the owner over the phone on 7/20, she said she was going to address the issue at the next staff meeting, but I was never informed about 'additional measures' that were put in place.

What were these corrections that took place 'reactively' vs. 'proactively'? We experienced 'negligent entrustment' from the owner's boarding facility, along with different 'explanations' from the vet tech vs. her, as to the 'facts' about how my daughter's dog was able to get out from her insecure and deficient fence/gate boundary structure. Photos below taken on 7/20/21:

Dr. Maxwell and her staff have been caring for Gator a short time but I can say that they are definitely one of the bests vets around. I highly recommend her and we will continue visiting for his medical needs. Thank you Dr. Maxwell!

They have taken care of Tbone for 14 years+ and have always put him first. Dr. Maxwell cares so much and always follows up. The staff knows Tbone and treats him like their own. The groomer does an amazing job.

Dr Maxwell is very pety. I've spent thousands on countless visits over many years and recently spent $600 on multiple things including a heartworm test so I could order Trifexis. After leaving I tried to order from 1-800-petmeds and it prompted for a prescription so I called Dr. Maxwell's office and it was clear they wanted me to order through their partner Vetsource, probably to get some kind of fee.

After a lot of debate with the receptionist I convinced her to get the Dr. to write a script for the Trifexis but she wouldn't do it for two days. Once I arrived to pick it up the receptionist said there's a $8.95 fee for writing a prescription. Very pety that after charging me $600 for multiple tests/vaccine and my long history of spending $$ here that they would tack on yet another fee for merely writing a one sentence note.

She's probably just mad I didn't order from who she wanted. Side note, she will find any reason to sedate your pet. She sedated one of my other dogs on a separate occasion because she claimed he was squirming and she couldn't see into his ear well enough but she thought I popped his eardrum cleaning them so she needed to sedate to get a better look.

I told her I've been cleaning my dogs ears for 9 years and never popped an eardrum. So, after sedating him and "getting a better look" she said I didn't pop his eardrum. So after getting me worked up with a claim that was false so that I would say do whatever you need to add he was wrong afterwards. After this, I took him somewhere else where right in front of me they looked right into his ear and he didn't squirm one bit. Dr. Maxwell will make sure to bring your pet to the back to examine so that you can't see what's happening and she can claim she must sedate them for anything and everything.

First time coming here and it went great. The lady at the front desk, the tech, and the vet were all very helpful and made sure to answer any questions we could think of. The animals come first and thats exactly what you want when picking a vet for your furry family member.

They have been wonderful to us and our furry children for over 20 years. They are part of the family and always will be

Love Ark so much and so does our fur babies. They have been groomed, boarded, and see them for their vet pet check ups and Ark is amazing and goes above and beyond for them! Thank you Ark for loving our babies as much as we do. I highly recommend.

Love Ark so much and so does our fur babies. They have been groomed, boarded, and see them for their vet pet check ups and Ark is amazing and goes above and beyond for them! Thank you Ark for loving our babies as much as we do. I highly recommend.

I have been taking my animals to Dr. Maxwell for years and she has always provided the best in care. Even so, I never could have anticipated the events of the last few days. I brought my bunny in for what we thought was some constipation, but it turned out to be bladder stones, requiring surgery. The surgery was scheduled for the following morning, which happened to be the day prior to a trip out of town.

The surgery yielded more information and unfortunately the news wasn’t good. Her condition was unique and would require specialized equipment. Dr. Maxwell spent hours of her own time calling around to local vets with the equipment but they wouldn’t assist. She didn’t give up and wouldn’t take no for an answer. She ended up getting the vet school at UF to take her case.

By this time, we were out of town. Dr. Maxwell personally took my bunny to Gainesville and made sure she was in the very best hands. She’s is receiving 24 hour care and we are getting multiple updates daily. The best of which was this morning, when we learned that her surgery was a success!! We owe our bunny’s life to Dr. Maxwell’s tireless efforts.

I also have to commend her amazing support staff, the vet techs, the front desk. Everyone comes together to take care of our fur babies and in doing so, take care of us as well.

Everyone at Ark Animal Hospital are so very nice. They make you feel at home. It is Christmas and we tried to take photos of Charlie but he would not site still in front of the fire place. So I took one. Merry Christmas

My Mattie was very sick my neighbor recommended Ark Animal Hospital. Everyone was very nice to me and Mattie. I explained that I was retired and on a fixed income. The doctor came up with a plan to help my baby and stay within my budget. I even got free pills and free food to help. It took a couple of days but Mattie is feeling much better. Thank you for making her better.

If I could give Ark more stars I would. Clean, professional environment. I love the entire team, and Dr. Maxwell is absolutely the best! I've been bringing my Papillon (Ginger), here for a few years now. Everyone is always so attentive, caring, and willing to take the time to ensure every question is answered. I especially love and am grateful for Dr. Maxwell's attention to detail, and the time she takes to follow up on care.

Although I know my Ginger is not her only patient, she always makes me feel like she is. I would not trust Ginger's care to anyone else! My husband and I, and Ginger thank the whole team.

I can not thank Ark enough for the wonderful job they are doing taking care of my sweet Piper! I have been an emotional wreck and the doctor has kept me informed with every little thing. she has gone above and beyond. for that I am forever thankful.