Veterinary Specialists

I've been in a position where I've needed to bring a few of my animal family members here. From start to finish, the entire team was helpful, caring, and informative. My cat had an emergency over the weekend and they helped me remain calm and reassured me throughout the check-in process. We got updates about my cat in a timely manner, especially considering his accident happened during a busy weekend.

The care team was patient with me and informative when I called a few times after to ask questions about continued care while at home. I'm so thankful we have a great emergency facility in Rochester, especially during such a trying time for the field of Veterinary Medicine. Our pet family members can be taken care of here in Rochester, and are in great hands.

We lost our boy 6/4/22 I can't express the kindness we received, right from our first phone call. We got there at 11am when my husband walked in he was greeted with "is this Jasper" and Immediately took Jasper to evaluate his condition, they took my Husband and Son to a private clinical room! I emotionally was having a hard time and had to take a minute before coming in the hospital.

I sat in the waiting room for a little bit! I was able to observe the way the staff interacted with other patients. It was so heart felt and professional, some owners where frantic some emotionally upset, one was a elder couple that just needed someone to reassure them their baby was ok after eating kettle corn. My husband came out and told us what we already knew and as a family we went into the room and waited forJasper!

They came in and explained what to expect next. I can't tell you how much love and empathy we felt. They told us "to take as much time as we need", when we where ready to lay our boy to rest; Dr Doobar came In. You could see she felt our pain and understood our love for our boy. She made his passing fast and painless! They gave us the privacy we needed to say our good byes!

I can't thank Dr Doobar and the staff enough for making this experience a peaceful one! I want to add when we where there, our Jasper was the third pup that had passed within hour and a half. I have to give everyone at the hospital a lot of credit for doing the amazing job they did in treating all of us as individual, and understanding. This has to be emotionally draining for all of you! From the bottom of my heart we thank you for showing Jasper and us so much compassion in the time we where there! Jasper's Mommy

Do not go to this hospital. I have spent over an hour trying to get someone on the phone. The receptionists will let it ring all day long and ignore it. They have my dog and still will not pick up my calls. They also will way over charge and add unnecessary services to increase the bill. I explicitly told them to not give my dog anything without calling me first.

They decided to sedate my dog to "make her comfortable" without calling me or asking for consent. They lied to my face and said they did blood work and it was all good but they wanted to keep her over night. I said "no that's okay I can watch her myself at home since It all looks fine." They then said they actually didn't do any testing yet. Admitting they lied to my face. Will be following up with a BBB complaint.

Although my partner Justin and I had known for years that our kitty Alfie's subtotal colectomy was probably inevitable, we were still very nervous to go through with the procedure. After all, he's our little boy! We were expecting a long wait time to schedule surgery, but VSES had a surgery option for him within two weeks! We were impressed with everything, starting with that and with the surgery consult with Dr. St. Germaine.

She is just wonderful, extremely knowledgable and personable, and went above and beyond to ensure that Alfie got the best care possible. She not only looked out for us medically, but financially, and we can't thank her enough for that. We're so grateful you have her on your team. Dr. St. Germaine and the rest of the staff answered all of our questions (including ones we didn't even know we had) and made sure to follow up when they said they would, which let us know Alfie was truly cared about.

We couldn't have asked for a smoother procedure or recovery process. Alfie has healed wonderfully and after years of constipation struggles, he is living his best life and has become super active and playful as well as regular in the litter box. It's such a relief to know excellent care is so closely available to us. Justin & I thank VSES endlessly for their excellent care of Alfie, and we recommend them to anyone needing a surgery consult or specialty services!

My cat Lilly spent the past weekend and a day at this hospital and I could not be happier with the service here! Everyone was very nice and helpful even though you can tell they are under extreme pressure/short staffing currently. My estimate was basically spot on which was also nice and I was thoroughly explained possible additional charges based on services my cat may need.

My boyfriend dropped off Lilly some food and the receptionist was extremely nice as well and said she'd give Lilly a hug for us. Thanks to everyone here and especially the ones who took care of Lilly (who ate the Lilly)

They made a stressful experience, more calm and easy than I could've imagined. We were in and out in less than 10 mins as they were able to slip the bone off, thankfully! Some really great people work here and we are so glad to only live 10 mins away from a solid emergency vet. Can't thank the staff enough!

We highly recommend Dr. Kirk. Our precious Luna was in the first days of treatment for Lyme, but it was the holiday weekend and our vet wasn't open. She wasn't improving. Dr. Kirk has the most kind, gentle, and compassionate approach to deliver horrible news. He presented the facts, explained the situation, answered our questions, and gave us all the time we needed to process and think.

He clearly understands the intense emotion and remained patient and kind and compassionate as we grasped for a miracle. He gently and objectively presented options and gave us all the space and time we needed. When we said our goodbyes to Luna, he gave us all the time we wanted before and after. A wonderful vet and human being.

My dog, Nick, was recently treated here for acute pancreatitis and diabetic ketoacidosis in their ICU. Dr. Murray was very thorough explaining his condition and the staff were very kind. There are financing options available to help take the concern of cost a little easier. We were very happy to have our furry boy in their hands. He has returned home and is doing very well!

This hospital has saved my baby 2x! Surgery prices are definitely outrageous but definitely expected. He has had surgery once for a broken leg and just recently for a stone lodged in his urethra! They're so good to him and have kept me updated each time in a timely manner! Very impressed and I appreciated the follow ups after his surgeries! Thank you, thank you!

My poor baby got sick fast due diabetic complications. They got me in immediately and presented me with all my options. In the end, rather than spend 5-7k with no guarantee of life or even quality of life, I chose to compassionately and lovingly end his suffering. I got to be by his side the entire time and love on him as he passed. In my emotional state, I forgot to get his collar.

I called minutes later and they went and retrieved it for me. I also at the time chose to cremate and not pick up his ashes but after a night of regret, I called back the next day to see if he had already been picked up. The nice lady who picked up the phone called the crematorium for me and gave me their information so I could bring him home to rest peacefully next to his family.

This dog was with me for so long and so many life events. I will not forget the compassion, care, and above and beyond service given to me. Here is Moose happy and healthy before his diagnosis! Rest In Peace, my sweet boy