Sykesville Veterinary Clinic

I was elated with the customer service of the reception team and tech team. Paige thoroughly explained the puppy pack that was offered, different pricing, and all included. When we arrived, only one of us was allowed in the building-which was fine-but I forgot my husband had further questions, so I called him while in the exam room. Our tech (Becky?) was just as thorough, informative, and eager to help us out. I didn't get to see the doctor for more than a few minutes because there was an emergency, but I'd like to give some praise to the customer service offered!

I have been going to Sykesville VH for over 20 years. We've had several dogs cared for by them, our latest being our Mastiff Niko. They have provided his care from puppy to senior. He was diagnosed with cancer last year and with their help we were able to give him the best life possible until he could not do it anymore. Even at the end they were so helpful and compassionate, Dr. Easter even offered to come to our home ( as Niko was over 150 lbs).

We decided that her to take him on his last car ride there because he absolutely loved the staff. I would never choose to use another vet because they have been and will always be so very good to our family. And our pups.

Google asked how my recent experience at Sykesville Vet was. first, most of the staff are exceptional individuals offering insight, knowledge, and overall good customer service. Second, it's one of the only vets around where you can guarantee a same-day appointment. HOWEVER, that being said, the vet (Dr. Colewell) has no customer service skills or general respect for the public she's serving. Sure, she helped my dog out, but I've never heard someone berate their employees like she does.

My technician was extremely helpful, but had to leave the room suddenly because the doctor was screaming her name from the other side. It was not a "I need help" scream, it was a demanding scold. The only reason I remember the tech's name is because the doctor was screaming "WANDA" from the office. I also witnessed the doctor tell someone off in the lobby for coming in too early even though they had a face mask on and simply could've been confused.

I don't know, I'm all for hard work especially in a busy environment, but you don't need to scream your employee names with disgust, and yell at the patrons who help run your business. 1/5 stars.

This is the last penny I will ever spend at SVC. Upon arrival I called the number on the door after 4 attempts I get someone on the phone ok they are busy I get it. I told them I was here for the appointment and I asked if I can bring the cat in or will they be out to get her. I was told by the secretary to come in. The second I walked in I was treated like I just broke into the place. (Covid policy) The DR rudely asked if I called the receptionist of corse I did there is a sign on the door asking to call and they said to come in.

Maybe a miscommunication but they way the DR conducted herself is pitiful. I'm a business owner myself and In the service industry I would never act like that to a client that's been a paying customer for 16 years. What a joke

A great vet! I was able to get a same day appointment for my cat. The staff was nice and explained everything to me thoroughly. Their prices are very reasonable.

Dr. Colwell and the Sykesville Veterinary Clinic team are amazing. She and her techs - particularly Hannah, who usually assists us - do an excellent job treating and assessing our guinea pigs, and her sound medical guidance consistently works to great effect. We recently got a new male pig who had dry and cracked skin/feet. Following Dr. Colwell's guidance on treating our other pigs' dryness issues, we saw his feet improve in about two days - very fast.

But what I really want to emphasize is the level of skill, attention, empathy, and dedication she and her wonderful staff display. We got this same pig, a male, neutered at a different location since Dr. Colwell doesn't perform the surgery. He underwent a baseline check there and was neutered a week later. His operation went well - but this other vet prescribed way too many medications all at once, and he developed a bad reaction with diarrhea.

He wouldn't eat or drink. We had him rechecked by the same vet, and they did pull him back from the meds and prescribed a dietary supplement which yielded some improvement, but I insisted that we see if Dr. Colwell would give us a second opinion. We were very concerned about him. Kathy, Dr. Colwell's wonderful front desk aid, listened to me and took amazing notes to report to Dr. Colwell.

She also had my pig's data sent over to her from the other vet. Even though she was busy, Dr. Colwell called us back and took the time to give us some alternate advice and walk us through getting him to recover - which he has been. She was extremely patient and thorough. She also agreed to take on his treatment and checkups following the surgery. This level of dedication saves lives and is a gift to animals and people. My wife and I highly recommend this awesome team.

I am very displeased with my services at Sykesville Vet Hospital. My wife took our 13 y/o cat in with a consistent coughing issue she was experiencing for 3+ days. After having x-rays, bloodwork, and an exam done (~$700 later) all we left with was 5 days worth of antibiotics. I confided in another Veterinary professional who told me I should have been given at least 2 wks worth of antibiotics.

I called back the next day to request bloodwork results and the Dr told me they weren't in yet. I called again the next day. same thing. I ended up speaking to a Vet Tech who told me bloodwork shouldn't take more than 2 days tops. I never heard back from Dr. Colewell with the results. I tried to make a follow-up appointment as our cat's condition only worsened and the customer service rep told me she would ask the Dr if I could be seen as a "day emergency" to which the Dr replied "go to the Carroll Animal Emergency Center". Our cat never made it there, she died on the way. I'm discouraged and disheartened. We have been going to Sykesville Vet for at least 4 years and will never go back.

I will never go back to this Veterinarian again. When she called to discuss my dog's bloodwork results, she was rushed, inconsiderate, and rude. She wouldn't listen to my questions/concerns and acted as though she just wanted off the phone. The reception staff are lovely and kind-hearted, as well as the vet techs. With current curb-side service, they've been informative and patient. They answer questions thoroughly and make sure I'm a happy pet-owner when I leave. I sure hope Dr. Colwell doesn't treat her staff the way she treats her clients.

We've taken our dog to this clinic since she was a puppy and our prior dog was treated there for many years as well. Could not be more satisfied with the level of service from Dr Colwell and her staff is considerate and competent.