Boxford Animal Hospital

Critical: Professionalism The customer service is awful, Katie speaks to people as if they are beneath her and we as customers do not matter. I will never step foot in there again and the lost 3 dogs I was bringing there and they did not seem to care. Very sad!

I had my first appointment on September 20, 2021 after moving to North Andover and needing to switch vets. I found out about them through receiving a letter in the mail letting me know they were accepting new patients. I was able to call and schedule an appointment about one week out which was really nice considering it has been difficult with the increase in pet ownership lately.

I was able to reach them easily when I called and was able to email my dog's old files to them with no problem. Upon arriving to the appointment, I found the staff welcoming and the facility was very clean. I was able to go into the practice and the practice room with my dog which I prefer. The staff was great and was understanding after I asked them to ignore my nervous shepherd who does best meeting without having a lot of social pressure put on him in the beginning.

The veterinarian, Dr. Tanner, listened to me and made the appointment about what I was concerned about. In the past, I have been to other practices and have been grilled on everything from kibble choice, exercise (my dog is neither overweight nor underweight) and equipment (my dog wears a prong collar) which has made me feel judged even if the medical expertise was adequate.

So it was a really positive experience overall. One word of caution although there may be another way to examine, if you have a large breed dog (over 70lbs) you will have to lift the dog up onto the examination table. The room I was in, the exam table does not raise mechanically which could pose an issue for elderly owners with larger dogs. The routine examination is quite pricey I will admit but I was very happy overall and don't mind paying a little extra for such a quality experience. I look forward to future visits!

I received a reminder call from your clinic that my appointment was scheduled for 3 pm on 8/25. I arrived to your clinic at 3:10 today and called when i arrived because that's what most vet clinics are doing where they came out and take the dog. Katie answered the phone and said my appointment was set up for 3:30. To my surprise, I was early and thought it was strange because the reminder phone call i received said 3 pm. Katie continued to say " you need to either go back to your house and come back at your appointment time, We have other things to do" with insolent tone in her voice.

I told her I live about 15-20 Mins Away. She goes " i don't know what to tell you. like i said we have other things to do " again with the insolent tone. Keep in mind its not what she said its HOW she said it. " Oh Miss. you are early for your appointment. We have other appointments before you so could you wait a little bit and we will get to you as soon as we can ".

See the difference? Its a shame because I just moved to Boxford and I have 3 Dogs and a cat. I was happy to give your clinic my business but I'd rather drive extra 20 minutes to Bradford Animal Hospital where people are really pleasant to deal with. Katie could learn a thing or two from Patty at Bradford Animal Hospital.

My family used the practice prior to Dr. Tanner buying it and he took over the care of my dog as a puppy. She suffered from regular urinary tract infections as an adult, and Dr. Tanner would always pass them off as being common for a dog of that size. She then got really sick while at the kennel and they took her to the 24hr emergency hospital where they found a softball sized tumor on her kidney.

She was 11 and Dr. Tanner insisted he could successfully operate. That was on a Monday, and all week he said she was too weak to see us and Friday would be best. We called on Friday, excited to see our best friend after a week without her. We were informed she had passed. We got there within a couple hours and her body was stone cold and fully stiff.

It was obvious she had died long before and had been kept in the cooler. I hope no one has to endure the incompetence, deception, and heartache that we did. Stay away. In rebuttal to the hospital's response, there's a reason we haven't been back in over 20 years. Google and yelp reviews weren't out yet, I'm simply following up on something I should've done a long time ago and I owe it to my bestest girl.

I was just a child, and for 23 years I've had this nightmare in my head. I promise you, she was dropped off on a Monday, and on Friday afternoon my dad and I had to pick up her body and I had to dig the grave. You are partially correct though, I'm not referencing your current hospital, rather when it was located on Killam Hill Rd.

Best vet in the Georgetown/Boxford area. Super competent, caring and friendly.

Critical: Value Not full service. The patient needed what they didn't have in-house. This is a fair assessment.

Do NOT get your dog spayed here. Their negligence almost resulted in my dogs death. My dog had to have emergency surgery elsewhere to correct their mistake.

They are so wonderful here. I brought my dog in for an emergency visit on a Saturday afternoon. They scheduled him in for a procedure Wednesday, had a cancellation and took him Tuesday. They called multiple times to check on him and give us results.

Both husband and wife are veterinarians the husband is a great guy knows his stuff tells you exactly what's going on what you should and shouldn't do. The wife on the other hand wants to bleed all the money out of You with useless test.