Associates Animal Hospital provides quality veterinary care for dogs and cats in Westborough, MA and the surrounding communities. Our modern and inviting hospital boasts superb veterinarians and caring support staff that are dedicated to our patients, clients, and community. Our full-service animal hospital emphasizes preventive care, internal medicine, dentistry, surgery, and care for sick and injured animals. We serve the Westborough, MA area, including (but not limited to): Westborough, Northborough, Shrewsbury, Hopkinton and Grafton.
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Founded in 1995 by Dr. Susan Board Gillham, Associates Animal Hospital has been providing top notch veterinary care to companion animals in Westborough for almost 30 years. We utilize only the most up to date information and technology to provide our patients with the best medical treatment possible which is exactly what they deserve. A lot has changed since we first opened our doors in 1995 but one thing that hasn't is our commitment to pets and the people who love them.
Associates Animal Hospital is a small, family-oriented companion animal hospital located in the heart of Westborough, Massachusetts. Founded by Dr. Susan Board Gillham in 1995, Associates Animal Hospital is committed to providing the best possible care for your furry family members. The veterinarians and staff at Associates Animal Hospital offer medical, dental and surgical services for pets, including: abdominal soft tissue surgeries, as well as dentistry and basic dental surgeries.We have on-site x-ray equipment and offer ultrasound services through Pet Animal Ultrasound Services (PAUS).
Diagnostic imaging allows our veterinarians to look at your pet internally for clues about sickness or injury. Dental care is an essential part of your pet's overall health to prevent dental disease and tooth loss. Let our experienced team provide your pet with high-quality surgical care in a stress-free and relaxing environment.
Reviews (16)
Rose Gaulin
Jun 17, 2022
Jennifer Marino
Apr 28, 2022
I lived close by to this animal hospital and wanted to get my cat spayed. Instead, I dealt with 3 months of disorganization. The vet essentially chastised me for having a cat from Ukraine, despite the fact that I got her from a reputable breeder and was unaware that she was from Ukraine until the day I purchased her. After my initial appointment, I was told that I would receive an estimate for the spaying appointment.
Two week go by, and I was instead called to attempt to double charge me for a stool sample. I asked about the estimate and was told that I was being impatient since they are low on staff. I don't think it's unreasonable to expect the estimate within two weeks. Now, a month has gone by, and I call back to request the estimate once again. I was told, "Whoops, we forgot to send it to you!". So, on top of having to wait for an initial consultation, attempting to double charge me for a stool sample, and waiting for the estimate, I had to wait yet another month to finally get my cat spayed.
She healed up well, but the vet tech was incredibly rude to me when I picked her up because I simply asked what the procedure entailed. I was just asking if they removed her uterus and ovaries or uterus alone because it varies by vet style. Overall, every interaction that I've had with staff at this animal hospital has been short and dismissive. I would much rather go to a facility who treats me well, is organized, and doesn't make me wait outside in the cold for 20 minutes with my animal in January.
Two week go by, and I was instead called to attempt to double charge me for a stool sample. I asked about the estimate and was told that I was being impatient since they are low on staff. I don't think it's unreasonable to expect the estimate within two weeks. Now, a month has gone by, and I call back to request the estimate once again. I was told, "Whoops, we forgot to send it to you!". So, on top of having to wait for an initial consultation, attempting to double charge me for a stool sample, and waiting for the estimate, I had to wait yet another month to finally get my cat spayed.
She healed up well, but the vet tech was incredibly rude to me when I picked her up because I simply asked what the procedure entailed. I was just asking if they removed her uterus and ovaries or uterus alone because it varies by vet style. Overall, every interaction that I've had with staff at this animal hospital has been short and dismissive. I would much rather go to a facility who treats me well, is organized, and doesn't make me wait outside in the cold for 20 minutes with my animal in January.
Ashley Dumaine
Apr 22, 2022
Friendly staff and great service! All other vets nearby were not accepting new patients but Associates took us in and has given our kitten excellent service. They go the extra mile between providing treats, free nail-triming and deworming, Feliway-sprayed blankets, and calling proactively to offer rescheduling in case of inclement weather. Very glad to have taken a friend's recommendation to come here!
Sandra McMullen Sandy
Apr 21, 2022
Kira Kurai
Dec 04, 2021
Dina Shea-Fraize
May 19, 2021
I started bringing my animals here many years ago and it was lovely, but something has changed in the past several years. lack of compassion, over priced. over the past 2 weeks my dog has been very ill, seen several times, today she increasingly ill. The front desk was extremely rude, incredibly unprofessional and inappropriate, and this is to a long time dog/customer. I will not be bringing my animals back.
C. Wigington
Jan 06, 2021
Margaret Lee
Dec 30, 2020
The staff at Associates were friendly and helpful, as usual. Dr. Rosiello provided thorough explanations of my dog's health and results of the tests he performed on her, and took time to answer my questions. Due to Covid 19 restrictions, I was not able to be there during the exam but I felt confident my dog would be treated with the same gentle care she receives when I am present. In short, it was the high quality of care, service, and compassion I have witnessed in the 20+ years Associates has been treating my dogs.
Grace J.
Dec 22, 2020
The animal hospital was fantastic. They got my puppy in on short notice just before the holidays. They took my puppy for his exam while I waited in the car. They called me to get additional puppy information and offered to clip his nails at the end of his appointment. They provided all the age appropriate puppy vaccines and cleaned his ears. I highly recommend Associates Animal Hospital for their excellent customer service and subject matter expertise! Also, there's a great doughnut shop $$$ down the street while you wait for your pup (Rocco's Doughnut Co).
Ashley Curran
Jun 02, 2020
Took my mom's little elderly Cocker Spaniel here 10 days ago and I couldn't be happier with the way the staff interacted with our frightened little elderly dog. I believe it's Dr Radner(?) who examined her and Sophie just loved her (as well as the staff person who sat on the floor in the exam room and calmed Sophie down along with the giant silver water bowl.since Sophie is thirsty all the time that was heaven!) LOL they took care of her every need. they really do have an expertise for elderly dogs and how to care for them including what test to order, what to leave alone and what is best for the dog at this age.
Many human doctors have no clue how to treat their end-of-life patients. The pain medicine she prescribed worked within 3 hours.the antibiotics cured our Soph and she's back to her puppy self! In the waiting room Michelle behind the desk did everything she could to help. She is kind and understanding as well as patient with both dog and owner LOL I also went back today to get a refill for the pain medicine and Michelle was just as kind and compassionate as the first visit.
This is a first-rate veterinary hospital that understands end-of-life care for dogs and unlike other veterinary hospitals, does not try to run up a bill but rather just help dog and ownerdeal with what can be a very frustrating and emotional time, like any caregiver.
Many human doctors have no clue how to treat their end-of-life patients. The pain medicine she prescribed worked within 3 hours.the antibiotics cured our Soph and she's back to her puppy self! In the waiting room Michelle behind the desk did everything she could to help. She is kind and understanding as well as patient with both dog and owner LOL I also went back today to get a refill for the pain medicine and Michelle was just as kind and compassionate as the first visit.
This is a first-rate veterinary hospital that understands end-of-life care for dogs and unlike other veterinary hospitals, does not try to run up a bill but rather just help dog and ownerdeal with what can be a very frustrating and emotional time, like any caregiver.
Dee Sendrowski
Feb 09, 2020
As I continue to work through the issues my aging dachshunds have, the team is so kind, understanding, and accommodating. And for my somewhat anxious little ones, the vet is not a stressful experience because we have the same familiar faces for them each time. Very grateful for the service they provide.
Rich Abe
Dec 11, 2018
Kevin McKenna
Nov 17, 2017
Crissy H.
Nov 01, 2017
I paid $25/week for 6 weeks for a test the vets said I absolutely needed. I ended up deciding to not get the test done. But rather than crediting all that money to my account for a test that was NEVER DONE they just pocketed it. They did not credit my account. This is dishonest business practices and I will not go back.
Brian W.
Nov 29, 2016
Dr's at this practice are incredible. They genuinely care for the animals under their care and their families. We moved out of town last year. Dr. Paul Rosiello spent 15 minutes on the phone with my wife during an emergency this past weekend. We were traveling and our dog was under the care of another veterinarian. He went over treatment options, explained pitfalls and considerations of each.
The advice he gave us may have saved our 15 year old Portuguese Water Dog. He even gave us a follow-up call to see how our dog was doing! This was so much more than what you can ask of any doctor or business. They are one of a kind and we will miss them.
The advice he gave us may have saved our 15 year old Portuguese Water Dog. He even gave us a follow-up call to see how our dog was doing! This was so much more than what you can ask of any doctor or business. They are one of a kind and we will miss them.
Emily H.
May 21, 2013
I adore Associates Animal Hospital - I've been taking my nutty dog Susie there for years now, and Dr. Gillham and Dr. Rosiello are ALWAYS wonderful with her, despite her maniac behavior! They're very patient with her, and always take that extra time needed to explain everything. They always make our visits enjoyable, and Susie's tail never stops wagging.
I'll also take this moment to commend the technicians who are equally patient with Susie and are always very accomodating and friendly. If you're looking for a great, personal veterinary experience, look no further!
I'll also take this moment to commend the technicians who are equally patient with Susie and are always very accomodating and friendly. If you're looking for a great, personal veterinary experience, look no further!