Rose Hill Veterinary Practice Pc-Large Animal

Our Horrible experience with Rose Hill. Part 1 (full review posted on yelp due to this site limits the word total) We are only writing this so others do not have to go through what we did, and their babies (goats) won't have to suffer. We called to make appointment due to our goat (Far)having an unknown issue and we explained how he is moving stiff/slowly almost like slow motion.

Also for everyone (3 goats and a mini horse)to get their annual checkups and vaccines. Dr. Hausler came out on Friday. Chuck was there. He met them at the gate and let them in. In initial conversation Chuck explained Far's problem and showed them what vaccines were needed/due at end of May. Chuck asked the vet if he could look at Far first and then the other goats then the vaccines. Dr Hausler said sure. Dr Hausler also said "I want them off grain as of yesterday" Far was in a stall and not moving/walking around.

The vets looked at his eyes and listened to his heart and stomach. NO PHYSICAL TOUCHING OF FAR AT ALL. You can clearly see he has a major physical issue and he wasn't even walking just standing and sitting. "That doesn't seem like a physical exam even on a healthy living being" Dr Hauslers diagnoses was "he may have eaten a bad weed or something and or been hit by his brother"

Our horrible experience (Round Two with Rose Hill Vet Practice) I received the "legal/cover Rose Hill most insincere call from Dr Hausler" this morning. I received no response to my email and text to you. And then Dr Hausler saying you passed on certain/some specific info and to call me. I asked him if you were going to contact me and or respond he said "I can't speak for him" Hmm, you asked him to call me and you passed on "parts" of my correspondence to you.

I think he was speaking for you in some ways. Anyway I'm sure he contacted you in some way right after our call (probably for cover/legal reasons) it sure wasn't sincere care for our babies. That's for sure. Just before moving forward with (clearly as you've read in our corespondents to you) Our hurt/upset and insulted feelings and sharing them with others.

And sharing this experience with as many others as possible may save their goats and or them from having the same bad experiences that we had with you all. I want to let you know directly and clearly: What I wrote you and what I will be sharing with others is specifically from our personal experience and or phone conversations and are 100% facts and truth.

It is also only about the Rose Hill vets and or employees that we had dealings with. It is not in any way about Rose Hill across the board. Or about anyone that we had no dealings with. We also cleared this and everything we will be sharing with our law office. And as you seemed on our 26 minute phone call and explained that Dr Hausler is. Do whatever it takes to fix it/things and get it right.

If you want to send your best goat specialist (which we heard you have a vet or two or actual have goats too) and they will do a thorough physical exam no matter what it takes and trying to find out exactly what is wrong with our Beautiful soul Far. And at no charge to us making up for a vet not even giving him any physical exam at all in any way and then giving his diagnosis "he probably ate a bad weed" and then apologizing and offering to give us a $20 credit.

Not only insulting but shows what he truly thinks of someone's babies (goats) No communication from Rose Hill vets since this. Which totally shows and is proof at least in our specific case the very little care/concern for our babies and a very high concern for $.

Kevin Jones is my nominee for Best Vet Ever. Thoroughly professional, compassionate and nice guy. He has taken excellent care of my two dogs through all stages of life.

Wonderful vets and staff at Rose Hill! They have taken good care of our animals over the years. Highly recommended!

New vet is very likeable and took time to explain all my concerns. They were good with my pet and patient with her as she doesn't like the vet.

We witnessed a miracle today. Our oldest and largest bull, Joey, was "down" Saturday and Sunday. By 11 a.m. this morning Dr. Nathaniel Burke of Rose Hill Veterinary Practice was here. We had to get an electric line set up for him, so he returned a little later and took care of all of Joey's feet and limbs out in the field. Joey never became fully anesthetized -- he was kind of drunk and bellowing.

So he was kind of awake during the whole thing and I think he knew Dr. Burke was helping him. Can't believe it -- truly a miracle -- two hours after Dr. Burke had left, Joey was up and walking, grazing like his old self.

I cannot say enough good things about Rose Hill -- they are responsive, professional and offer a high level of care without breaking the bank. Dr. Jones and Dr. Cole have both been fantastic with my pets and the front desk staff (shout out to Shannon!) are wonderful, too.

I contacted the office after hours for a large animal emergency. Even though I had not used their services before this, I was treated as though I was a client. Needless to say, I will be now. Dr. Massey was so helpful on the phone on what to do. When that didn't work, I contacted him again. He made the after hours call and was able to treat my goat kid and put me at ease. Very professional and personable. Thank you to Dr. Massie and his assistant! Would definitely recommend Rose Hill.

My mom takes her dogs here who have a myriad of health issues. They have helped her keep her dogs going through so many serious health issues and also helped her humanely euthanize one of her dogs who was in the final stages of kidney failure. Dr. Jones is really compassionate and knowledgeable.