Colonial Animal Hospital- Springfield

This place is great, they won't take a aggressive cat tho so if you, like me have a special need kitty look elsewhere.

Vets are knowledgeable, thorough and kind. Staff is attentive, efficient and gentle working with your pet. I have been coming here for over 20yrs with 2 different dogs and recommend them.

Dr. Vaughan and Dr. Fennell, along with all the staff, are really pleasant and knowledgeable. My cat actually doesn't mind the vet visits so much, as they have great bedside manners and are quite patient. I would recommend, and have done so!

My family and I had gone to Colonial Animal Hospital for many years now and we are beyond happy with the care and service we get. Many generations of our pets have been patients here and we keep coming back. The doctors (and staff) at Colonial really care about their patients. I know whenever my pets are in great hands whenever I leave them there for any tests or procedures.

They handle our pets with care and address any concerns I have. They want to make sure that both the pet and the owner are comfortable. Throughout the years, I have seen other vets and it is never the same. I do not feel like just a patient/number here, but I see that they care about the animals they treat them like the pets are family. Whenever I have any urgent concerns about my pets, they make sure to get them seen as quickly as possible to help limit any concern and address the problems.

As a pet parent, it is always frustrating when you know your cat or dog is sick and can't do anything about it. They help address that concern and find the right solution. Currently, we have moved further away and still make the drive (passing many other vets on our way to appointments) since we don't want to trust anyone else with the care of our animals. It also great that their prices are very reasonable.

Sub vet Dr. Boston did a wonderful job. Took time to examine Jack thoroughly. Asked a series of pertinent questions and communications a wealth of information on a clear and concise manner. Was patient with me as I asked many questions and had her repeat some of her responses for my continued home care. Technician was extremely helpful in explaining the medications and the need for a follow up visit. Could not be more satisfied with the care given by the vet and tech.

It was my first experience/interaction with Dr. Vaughan and I was thoroughly unimpressed; I would avoid her like a COVID-19 infection. She was exceptionally unprofessional- raising her voice with a "client"- it seems as though she has a superiority complex that needs to be knocked down a few pegs. I strongly recommend that she takes a few seminars on interpersonal communication to polish her disposition, which is in dire need of attenuation. Again, raising your voice and speaking down to clients is a big no-no, if you cherish a successful business. Regarding the treatment of my animal, I have no complaints. The office staff was welcoming and exceptional. The dog was treated better than the person *paying* the bill.

Dr. Fennel is by far the best and most thorough vet we have had. We have moved so many times and have had many vets, and she exceeds them all. Very thorough, doesn't make me feel rushed, very professional and explains things clearly and answers all of my questions. I am so happy we found colonial! All of the staff and front desk employees have also been great so far.

The prices are pretty standard compared to others, they are more thorough which means you will likely spend more money, but I would rather have that any day compared to a vet not really figuring out what is wrong. They have a wellness plan that seems worthwhile too. Thank you!

I love Colonial Animal Hospital! The staff is kind and professional and Dr Fennell is simply the best. She wants the very best for your pet - for them to be healthy and happy. Excellent care!

I've been on the hunt for a good vet home for my 1 y/o pup for ten months now. We finally found our home! A neighbor recommended them and I am so glad he did. Dr. Fennell did a great job taking care of my pups umbilical hernia & tooth extraction, she has professional bedside manner, and very thorough. The staff are very kind and professional as well.

We switched to Colonial after going to Hayfield Animal Hospital for 14 years. I won't get into my issues with Hayfield in this review, but let's just say I'm so happy we switched! The positive highlights: 1. They seem to always have same day or next day appointments available when I call. They don't try to fit me in three days from now and charge me an emergency fee for it because they're booked.

If I'm going to pay an emergency fee, then you're not going to make me wait 3 days for it *coughHayfieldcough*. 2. Dr. Vaughan is simply amazing. She is gentle with my dogs, explains things very well, and makes personal follow-up calls to check on my pups. 3. The office is clean. 4. The staff are friendly. I really don't have anything negative to say about them. They're doing a great job and will keep my business for as long as we live in Springfield.