Back Bay Veterinary Clinic

I absolutely love the quality of care my dog Luna gets from Back Bay Vet! They always make room for emergency (read: unplanned) visits to help Luna feel better. They understand what life with a puppy is about and plan on having a few extra openings for those "oops" visits from young dogs like mine. My previous doctor would easily ship us off to the E.R., but not Back Bay Vet.

They make it a priority to heal your dog. The text messages and calls I receive from the team to check on Luna while on treatments are very reassuring, and I know that if I need help they are always super responsive. I can't say enough good things about the elite team. Thank you for caring so much for Luna

Extremely expensive. Questionable diagnosis. This place is certainly not worth the trouble of going to the busiest street in Boston. Find another place for your pets to get care!

I came here as a first-time cat owner after scheduling an appointment over the phone and everyone was super friendly, from the woman at the front desk, to Allie the vet tech and Dr. Graham. We showed up a bit early for our 8am appointment, but we were taken to our room right away. Dr. Graham did a great job with handling Wobbles, and with explaining different medical terms in a way that was easy to understand (after first asking if I was a medical professional).

I also appreciated how transparent he was about the costs and making sure I was comfortable with it. While the overall cost of our visit came out to be more than anticipated, I'm fine paying more for excellent care, especially since my cat is now eight years old. We had our appointment on a Friday morning and I got a call back the next Monday morning from Dr. Graham, who went over the lab work results he had emailed me. You can tell everyone here really loves animals, and I'll happily bring Wobbles back again in the future.

Back Bay Veterinary Clinic is the most compassionate, knowledgable, communicative, and caring veterinary group. My family's golden retriever was under Back Bay's care for her entire life between 2002-2017, so when I got Callie in 2020, I was so grateful to have such a trusted veterinary group. I recommend them with the utmost confidence!

Amazing doctors, technicians, and front staff. I always feel taken care of there. I have one shy dog that they are always patient with and another overly playful dog who loves trips to the vet. Would recommend!

They took so much time to socialize our puppy with the veterinary office and staff. We work so hard to make sure our puppy has positive experiences with every other aspect of life that it's wonderful to find a veterinarian who works with him using positive exposure methods. They even socialized our puppy with a muzzle using positive reinforcement methods while we were in the office. He seemed to enjoy his overall experience :

We see dr wheeler and are very pleased with puffins care since 2020/2021. He had a teeth cleaning and does regular visits for care now. They have great weekend available times and are very responsive via email / text. I would recommend this spot to anyone!

I have been taking my cat to Back Bay Veterinary Clinic for years and the experiences were above and beyond. With such high Nationwide regards and good reputation, the staffs are professional, knowledgeable, patient, super friendly and cheerful. I highly recommend this place.

Absolutely amazing, knowledgeable, caring, thoughtful team of professionals. Thank you guys. Winston is sending love! He feels much better. He is back :

After reading the reviews, I must agree - their pricing is totally ridiculous! But more importantly, there is NO CONTINUITY OF CARE. The turnover in vets is noticeable. I've never seen the owner. Too much is left to the associates because they there isn't enough help. Steer clear. Stay away.

We have been using BBVC for well over a decade and I trust them completely. Taking a cat to the vet is always stressful but the staff always makes us feel at ease and answers any questions we have. I highly recommend them

Good luck getting an appointment when you desperately need one. They are perennially overbooked and, one assumes, understaffed. Expect weeks-long waits just to see a vet tech. And, though it probably goes without saying, be assured you'll be paying the absolute most money for the poorest experience imaginable.

Such a great place, there was an issue with my dogs skin that I wasn't sure if it warranted a vet appointment. I emailed them pictures asking and they got back to me within an hour telling me what they think it may be and symptoms to watch out for. They squeezed me in the next morning for the vet to look at him when there was no availability till next week and got him on antibiotics instantly. They also make the dogs feel so comfortable and dont get annoyed if you have a super hyper dog like some other places. Best vet I've been to yet!

Absolutely love the care Fuji receives at Back Bay Vet. The staff is incredibly kind and responsive, always checking in via email and text. The veterinarians are also wonderfully present and do their best to explain what is happening and the appropriate next course of action. I also always appreciate how calm everyone is because sometimes the process and visits can be scary. A wonderful team to entrust our dog's care into.

This place is amazing! I never came here before because it's on Newbury Stand I assumed it would be really expensive. I have found that it is no more expensive that anywhere else. Wish I have come here sooner! The receptionists, vet techs, and vets are all really nice. Also, the communication is great. They always follow up the next day to see how my kitty is doing! I really appreciate that. They are also always on time and their office is very nice. Two thumbs/paws up!

Fantastic team. They are so responsive, thorough and kind. I feel my pet is well cared for. They are very friendly and welcoming. Plus the team make time for my many questions. Lovely and clean facilities too.

I have two dogs who I've taken here since they were puppies. The staff and vets have always been extremely friendly and communicative with us. While I was on a road trip, my dog got an ear infection and the out-of-state vet who we saw gave us medicine we had to put in his ears daily and it really scared and upset him. Back Bay Vet a year later, when my dog got an ear infection again, however, saw that he's fussy about his ears and gave him the medicine in the clinic that lasts 10 days and means I don't have to corner him at home and cause him distress every day.

Back Bay Vet recommends the best treatments, take your dogs personality into consideration and fit you into appointments very timely. I wish I wasn't moving because I'd stay with them forever if I could!

My family found Back Bay Veterinary Clinic toward the end of our dogs life, but we are incredibly grateful we did. In our 15 years with our pup, we have never experienced such compassionate, professional, considerate, individualized, and wonderful care for our dog. The veterinarians and staff at Back Bay, especially Dr. Kristian Sorbo, are all extremely attentive, courteous, caring, kind, knowledgeable, helpful, and will give you and your pet the time you need to address your concerns, often times going the extra mile to ensure you have the answers you need.

They were especially helpful in giving us the loving and safe space we needed as we said goodbye to our loved pup, even with the obstacles present during COVID-19. My family and I could not say enough kind things about this vet; I wish we found it sooner! Do you and your pet a favor and bring your pet there for the best quality experience.

Back Bay has provided tremendous care to our cat, Monty. They always work us in. The app they use is excellent. A little pricey, but can't beat the quality of providers.

I have been very pleased with Back Bay Vet's care for my cat Teddy! All of the staff and doctors are supportive and informative. I trust the doctors with Teddy and they recently did a great job with his dental cleaning. As a new cat mom, I was very nervous about being away from Teddy for the whole day. But everyone at the clinic was reassuring and the day went better than expected. I appreciate all everyone at the clinic does and their customer service is awesome (they even give check ins after or between visits)!

Been coming to BBVC for years with my elderly cat. She's got some kidney disease and has had a few other medical issues over the years. She's seen probably every vet in the practice at this point and nearly every tech. Everyone is very attentive and thorough. They've had some new vets join over the last couple years and they're great too. They listen to the pet parent's concerns and let you know your options bearing in mind cost and stress in your let and possible outcomes.

You can tell they really care about the animals they work with. They follow up after visits to see how things are going and are responsive to calls and emails when you reach out with concerns. You really feel supported. They do do some things differently than other vets in my experience but it all seems designed to ensure the comfort of the animal, which I appreciate. Going to the doctor is worrisome enough as a human I imagine it's even more stressful for animals so I'm appreciative of their considering not just the physical health of the pets but also their mental and emotional well being while under their care.

I had an appointment for my dog Rosko. After eight years of coming here, I ran late to an appointment because my other dog Rocky was throwing up. I ran 17 minutes late and I called to inform them that I was running late. They said it was fine. I get there and they told me that not only can they not see me, but when they do I have to pay an extra fee.

I understand why policies have to exist, but after eight years of being a loyal customer, and referring 2 other customers, I would have greatly appreciated being that with some empathy given that the reason I was late was my other dogs health. I'll be seeking care for my dogs elsewhere

We love Dr. Carey and the whole BBVC team. They've done an amazing job taking care of our puppy. We would highly recommend them! They've always been attentive, flexible when scheduling appointments and are great at following up. We love how helpful/responsive Dr. Carey has been to our questions. Our pup had some GI issues early on and they helped get him on the road to recovery ASAP.

Back bay vet takes wonderful care of my puppy. They are very accommodating despite being very busy, and they always have the most friendly staff. All of the veterinarians we have seen have always been very patient with my many questions as a new dog mom, and they have always made me feel very confident in their care.

What a wonderful group of animal lovers! I've brought my dog here for almost two years now and I must say the entire staff is extremely knowledgeable and caring. I never feel like they rush through check ups and they always allow time for me to ask questions. There's no other place I'd rather bring my pup!

If you want take a chance on being gouged with a whole lot of unnecessary tests, misdiagnosis' and being taken advantage as a worried pet owner, then this is the place for you. I brought my cat here as a first time customer on an emergency visit due to excessive drooling and the fact she wasn't eating or drinking. Backbay veterinary was the only place I could find open and able to see my cat the same day.

I explicitly indicated that her symptoms seemed to indicate something was in her mouth so, start by looking there. After dropping her off, I recieve a call sometime later from Dr. Sorbo who stated that he thinks the best route to go would be to run some tests (blood, leukemia, etc) to which I agree, thinking the doctor has already followed my instructions and this is the next step.

A little time later Dr. Sorbo calls me again saying the tests have revealed nothing so of course I'm now asking more questions thinking what next steps are. During this conversation I ask him if they made sure to look in her mouth good? Dr. Sorbo tells me that he was unable to get a good look in her mouth because she was quite irritated/scared/etc and they do not like to sedate animals there.

He recommended me to take her home and monitor her as he could find nothing wrong. The next day Dr. Sorbo calls to check up and I inform him she has declined even further; Dr. Sorbo recommends I bring her back in. The final diagnosis was that there was an ulcer in her MOUTH of all places! At this point I express my dissatisfaction and that I feel I was overcharged and the tests that were run were completely unncessary. Dr. Sorbo ended up comping my exam fee as a courtesty (not because I had to return totally unnecessarily). I'd also like to point out I've never taken my pet to a vet where I couldn't go with (but COVID).

I obviously would have called them out on not looking in her mouth and would have never authorized these tests under normal circumstances where I could see what they were doing; they totally took advantage of that fact and I wonder how many people they've done this to. Fast forward a bit: I want to return to Back Bay to get a rabies shot in hopes they are willing to discount this based on my previous history and that I still feel I was overcharged by $500.

First they deny any discount and I go through the whole story about my first and second visit, etc. Finally they decide they will give me a $30 discount off an otherwise $130ish visit which is more like a slap in the face, that's 6% of my $500 overcharge. For $500 I'm honestly looking at taking them to small claims. On another note, I do I feel they were professional and curteous through the whole ordeal but I will never take my pet back here. They were also the most expensive I could find calling around for exam prices and rabies shots. even with their 'discount'.

When we first got our rescue dog she was quite sick so we were calling their office often! Their staff was really patient and would answer all our questions. The vet techs really are amazing and always make our dog feel comfortable even when she's scared. I think it's also good that they tell you your options and are pretty upfront with pricing. We moved a bit farther outside the city but we still find a way to drive in so we can see their team!

Due to COVID, I was having trouble booking an appointment for my rabbit's annual check-up. He was way overdue for an exam and had been dealing with stasis a few times this year, so I wanted to get him checked out ASAP. The front desk and vet techs were SO friendly and nice. I dropped my bunny off with the vet tech while they called to get more information about him.

The vet called within 10 minutes with his exam results, which I thought was fairly quick considering all his previous vets took at least 30-45 minutes for a full exam. I am unsure if they did any gland cleaning on him like bunny vets typically do; unfortunately I was too worried about his health results and forgot to ask. However, the vet seemed knowledgable about bunnies and answered all my questions patiently.

All in all, the whole appointment was about 18 minutes. The last thing to note is that this place is on Newbury, so you're paying Newbury prices. His 10 minute exam was $85. You also need to be mindful of parking and traffic in the area, especially on weekends. I'm very happy that my bunny is healthy, but I might look into more budget-friendly vets next time.

Best vet ever! They are so attentive and caring! My dog had done a heart ultrasound in Brazil because she was diagnosed with a heart murmur and other vets didn't want to refill her meds for me when I got back to the US because they said the ultrasound was in Portuguese even though all they needed to see was the imagery to know what was wrong.

Other vets wanted to charge me hundreds for another ultrasound. Not back bay though! They were so accommodating! Not just this time, but every time I need them! When I ran out of meds on another trip they quickly emailed me a new prescription same day. When I called them to tell them my dog was fainting they recommended me a few pet hospitals for me to find a cardiologist because their traveling cardiologist wouldn't have an opening as soon as I needed.

They are so sweet they have been texting me everyday to check on my dog since I told them I couldn't find another cardiologist on the places they recommended and they are trying to contact their cardiologist to see if she can make an exception for me! I can't be more thankful for them!i know my dog is in the best hands when I take her there and I can't recommend enough!its very stressful for a mother to not know what is going on with their child and how long she still has on this earth and back bay has been there for me 110% through it all! Thank you!

We were sad that we couldn't go to Heal Vet clinic in Watertown due to long wait list times but were happy when we found Back Bay Vet from a recommendation through a friend. They are a well organized group especially during COVID and communicate to your before, during, and after the appointment. I loved that I was able to actually speak to the vet while they were with our puppy and ask lots of questions without feeling rushed or inferior.

The app makes things easier to schedule and coordinate but it definitely needs some work/updating when requesting appointments for a smoother process. I do also like how I can text the office from my cell phone which is super convenient!

The most caring, thoughtful, and thorough vets I've ever been to. Always reachable by phone, email, or text. Easy to schedule with. They consistently follow up to make sure your pet is okay. And above all - very patient with a first time dog owner. I will always bring my pets to Back Bay Vet.

If you have so much money and you don't know what to do with it. sure! You will love this clinic. Otherwise, find your pet a clinic that actually cares about animals not money and save yourself the troubles. My cat had a lesion on her abdomen. Instead of prescribing antibiotic and treat the most common/probable cause for skin lesions they told me they need to do some blood works that will cost me more, to see if she has an increase in her "eosinophils".

I said no, and I got her OTC antibiotic and she recovered within days and shE was fine. 2 weeks after that, I took her again to get her annual vaccines and they told me "she has masses in her abdomen that might be cancerous and we need to take a sample "fine needle biopsy". i was scared! They said immediately that it will cost $130 and I agreed. 10 minutes later they called and said it was only fat and everything is fine now!

My cat is fat. I do not a biopsy to tell me that, plus you make my cat go through the pain of the biopsy to get $130? So unethical Finally, I needed to get health certificates for my 2 cats to travel internationally. This clinic is contracted with a third party company in Florida that does the paperwork, this company estimated the cost for ONLY the paperwork to be around $780!

These fees are an addition to the cost of the examination that is decided by the clinic! I ignored them and took my cats to Medford Pet Clinic who did the paperwork + physical exam and everything for the 2 cats for only $700. Charging people crazy prices makes them think twice before adopting a pet or treat any medical conditions that they have. I understand it's your business but fare prices will still make you enough profits and keep your practice ethical and humane.

Was a client at the clinic for years but unfortunately had to move on. My dog has allergies and I tried different things for her at the clinic, some of them worked better than others. Earlier this year I scheduled an appointment since my dog was feeling discomfort in her mouth and the vet that examined her told me it was due to bad teeth. I trusted her and scheduled an oral cleaning, which she said could cost up to 1500 dollars if situation was really really bad.

During surgery she called me to say her mouth was even worse than she thought so more teeth would need to be extracted and this would mean a bill of over 2000. I told her that was too much for me and asked her to remove enough teeth (the worst ones) to keep it at the maximum we agreed on prior to the surgery. She did so and after a recovery period for my dog, her mouth discomfort came back full speed and vet spoke to me as if it was my fault because I didn't allow her to remove all the teeth she needed. Then, I took my dog for an anal gland expression, which my dog needs monthly, and on the occasion vet was there.

She examined my dog to make sure her recovery was going as expected. During that time, and due to her allergies, my dog's lips were red and a bit swollen. Vet failed to notice that or just minimized it, because she told me my dog's recovery was going well. After just a couple of days on that same week, I called clinic again because was concerned about my dog's lips situation and asked if vet could prescribe me something for that.

Since she saw my dog just a couple of days prior I assumed this would be ok, and sent pictures of my dog's mouth to the clinic by email. I was told I needed to schedule an urgent appointment to have her lips checked, which would cost me more money (urgent appointments are more costly that standard ones). I was very frustrated because vet had just seen her and her lips were already in a bad shape back then!

So I politely complained and got an answer that again made me feel guilty because "pet care is expensive". I have all of that on email. Then, I decided to stop letting this clinic suck out my money for no reason and took my dog to Boston Veterinary Clinic. There, they examined my dog and said what she was experiencing, based on that examination and her precious medical records, was just a very common allergy reaction.

They gave me apoquel and my dog has been ABSOLUTELY FINE ever since (it's been about 2 months). My takeaway is: I guess it is more profitable to recommend oral surgeries and infinite appointments than prescribe a pill that would solve the issue or look into her medical records. Last but not least, I tried to schedule an anal gland expression this week at your clinic because it is more conveniently located for me and I do love the techs that work there.

No vet would need to be involved. I was told I wouldn't be able to do so in the future (just that last time) because I transfered my dog's care to a different clinic. The person I spoke to even hung up on me. I guess I have been blacklisted for politely complaining? I feel very disrespected. I am willing to talk to someone about this and clarify anything in my story.

I also want to acknowledge there are vets and technicians in this clinic that treated me and my dog right throughout the years I was a client, but these recent experiences were just too much for me. How much money can you get out of someone who is worried about their dog and want to do the right thing by providing them good care?

The one star here is for the front desk who is rude. You should treat a customer kindly who is concerned about their pet's well-being! Try somewhere else if you would like to be treated decently, not like they are wasting time talking to you.

If you are like the me and your four-legged furry friend is your baby ( or in my case, my fourth daughter) this veterinary clinic is for you. I moved here from CA a year ago with a very anxious and stressed dog ( who is now 8 1/2 years old). I made my first visit to this clinic several months ago as my dog had several bumps and lumps which I wanted checked out. Thankfully, my dog checked out ok! Dr Suzy and Dr King are two amazing women who are truly care about their clients and patients.

Just two days ago, my pooch had a cyst rupture and was bleeding profusely. I was so scared and worried and called and got an appointment right away! They took care of my dog and, cleaned and treated her and gave her antibiotics and she is on the mend! Love the fact this clinic has women veterinarians and assistants who are taking care of pets and embracing their professionalism!

I'm new to the area and Back Bay Veterinary has been a god send for my miniature golden doodle, Maisie! They've made her transition from our old vet in Maryland so smooth and always provide the highest standard of care. Prices are kind of steep, but in my opinion the awesome team, flexible hours and great location/facility is all worth it.

My pup has a really sensitive stomach and while we were trying to figure out the cause they recommended a few different diets I could try before making us go through a series of expensive tests, which to me is a sign of a vet you can trust. My fur baby loves all the treats they have and as a human, I'm a big fan of the amenities like water and coffee in the office, food for sale on the spot and an easy-to-use online pharmacy. Highly recommend!

Can not recommend this team enough. I moved to Boston for grad school last summer and the support of Dr. Graham & the rest of the staff is incredible. They're always responsive and go above and beyond to help out every single time I've needed something. I have never felt more trust in a doctor than I do with Dr. Graham!