Altamont Cat Hospital

They are so good to my cat! Thank you Dr Matthews and staff!

I have been to this vet before, I thought it was a wonderful vet, today I called because my cat was not feeling well. A man by the name of Gregg informed me to take her to a vet that could get her in sooner. After calling around I asked if I could get on the schedule to go over what the emergency vet has to say. Gregg then hung the phone up on me, I called back at which point he told me he owned the vet, refused to give me his name said he was the manager and I was no longer welcome.

I was blown away by this considering I really did my research when I moved to the area to find the best care for my cat. I only got Greggs name when I called back after being hung up on 5 times and a helpful women named Laura answered the phone. I am truly disappointed and no longer feel comfortable having my cat seen with Gregg in the office.

After Dr. Marshall of Feline Medical Center in Pleasanton passed away, we were not been happy with the service. After reading the reviews of Altamont Cat Hospital, I called to make an appointment. The person who answered the phone said they don't have any appointments right now. I asked if we are talking today; this week; this month (I am not in a hurry), but he repeated over and over.we don't have any appointments right now.

I just called to make an appointment for my cat who would've been a new patient. I first asked if it was possible to have a phone consult, but when I was told that wasn't accepted for new patients, I then tried to schedule an appointment. I was put on hold for another call in the middle of a sentence trying to book an appointment and then when I was allowed to continue my phone call, the receptionist clearly wasn't listening to me because he advised I go somewhere else as it sounded like an emergency. which it wasn't.

He also wasn't able to give me an initial price of what a first time wellness appointment will cost which was very odd, since every other vet in the area has been able to tell me that. He just continued to say that he couldn't get me in and I still wasn't even given ANY appointment dates or times. Then I was cut off again mid sentence and the call was ended because he had to go help the vet and he was still not able to book me first which would've taken 5 minutes.

This review is not for Dr. Mathews, as I hear she is wonderful and I was referred to her through my pet sitter, but she will not be getting my business because of this odd and poorly managed experience. This phone call was a total of 11 minutes. All of that back and forth in 11 minutes.

Can't say enough about the amazing staff we worked with. Laura, Greg and Dr. Mathews! They took time to ask detailed questions, explain every step and showed truly genuine caring. Thank you for your kindness today!

My oldest cat had occasional diarrhea, took him in. The solution provided by the vet gave him extreme daily diarrhea for weeks, he got much worse. Also spent close to $1000 between both of my cats there last year. This year my youngest needs urgent care and they say they are fully booked and won't take him in at a time where most vest only take current patients and i don't have any other vet, completely left my cat stranded. Absolutely disgusting, money hungry folks here.

Excellent service as always with modifications to protect you your pet and the veterinary staff from covid-19. Took a detailed history with emphasis on any changes or concerns. Dr Matthews performs the appointment and then calls you to go over everything and make sure you don't have any questions. You never leave your car they come and get your pet and they're fully gowned gloved masked and protected. Appointment didn't take too long and paid over the phone easy peasy thanks again

I came here to get a stray kitten I was caring for checked out. I had never had a cat before and the staff and doctor at Altamont Cat Hospital were so helpful. The appointment was seamless, especially now with Covid precautions. Everyone I spoke with was personable, kind, and knowledgeable. They also called to check on the kitten a couple times after her first visit! I would definitely come back here in the future.

Dr. Mathews and her staff are hands down the most caring and compassionate veterinary professionals we've ever met. I've been taking my elderly cat here since 2016. She has always been a bit timid and scared of the vet, but Dr. Mathews and her staff put her at ease. Dr. Mathews explains things very well and thoughtfully. It's clear she has a very deep understanding of cats and their medical issues. She truly loves every cat she meets and it evident that she really cares for her patients. I'd never take my cat anywhere else after going here.

Kitty had a boo boo and Doctor took care of it expertly and efficiently. I also didn't think it was too expensive. Handled my kitty well. Explained everything completely. Highly recommend. Thanks for taking care of Rosebud.

Switched to Altamont Cat Hospital by a very strong referral when my cat baby was sick. Dr. Mathews provided the most comprehensive and compassionate care for him. Everyone here obviously loves animals and cares deeply for their cat clients, on top of being incredibly knowledgeable. I would never take any future cats anywhere else.

When our brand new kittens became super ill, Altamont Cat Hospital was recommended to us from a friend. We've had 3 appts between 2 sick kittens in 2 weeks and I've been so please and happy with the quality of care we and our kitties have received. They have gone above and beyond what I have ever received from a veterinarians offices. Daily phone calls to check on them, lots of tips, advise and explaining and the icing on the cake.dropping off special food to our home for the kitties when we couldn't make it by during office hours. Everyone is so friendly and welcoming. You can really tell every one there genuinely loves cats.

So far so good! I stopped in there & showed them a video of our cat making funny sounds. I explained we're a VERY new cat family with NO experience & SUPER supportive! I'll give a full review after our appt tomorrow. fingers crossed!

This place is great! The people are very nice and great at handling my cat. We've been there 7 times over 2+ years. Love this Vet and staff. I'd give it more than 5 stars if I could.

I do Not recommend this vet. First, this vet was abusive to her workers. It was very uncomfortable, and I felt very sorry for them. Second, she didn't know enough about cat urinary bladder inflammation than my new vet. She recommended antibiotics each time even though my cat didn't have an infection - extra cost and bad for her immune system when she didn't need them.

My new vet explained everything thoroughly, and did NOT recommend antibiotics. This was not once but twice. Then, the third time my cat had problems, even though I called a couple days before the end of the week, they told me they couldn't fit her in. They have very limited hours. They suggested I go to an emergency vet, but I just went to Adobe because they're open late and on weekends - plus they turned out to be awesome.

I'm an RVT that works part time (mostly I stay home with my kids) in San Jose. So usually I take all my pets to the vet I work for but I wanted to have a relationship with a local vet for our cats in case of emergency. I have to say that Dr. Mathews is amazing. She's patient, caring, and very thorough. I have recommended her to countless people over the last year because she is that good.

Dr. Mathews is the best! I have a brood of four. One of the most stressful parts of moving was finding a new vet. Dr. Mathews always handles my kitties with care and compassion and she always takes time for thorough exams and time to answer questions. Her support staff is amazing as well.

Doctor Matthews and her staff at Altamont Cat Hospital cared for our cat Tommy for most of his life and her diagnoses of his health issues were always correct as he aged. Recently we had to put Tommy down after 17 years due to a quality of life issue as a result of a major illness. Doctors Matthews handled this distressing situation in a manner that brought comfort to my wife and as we grieved our loss.

Our adult children were very upset and Doctor Matthews without any hesitation agreed to get paw print impressions in clay for their memorial. Although we have decided not to get another cat, if we were to get another one Doctor Matthews would be our vet!

I absolutely love this place. I just recently got a kitten and Dr M was super informative and knew so much about the kitten and what I need to do to keep my baby healthy and happy. The visit went very well and I made a follow up for two weeks after. They didn't even charge me for my first visit! :D The nice man that worked there helped me to my car and was very informative with the invoice as well as the medication I was given.

Then over the weekend the kitten started to vomit (as it was very hot) and I was sick with worry. I emailed DrM and she responded so quickly and told me what I should do. A day later the kitten is no longer vomiting and is back to her normal self. For as long as Altamont Cat Hospital is there I will be bringing all three of my cats here. Highly recommend! Dr M is amazing.

We have been taking our large herd of cats to Dr. Matthews for more than a year. If you've never gone to a cat specialist, it is very different from the care we've received at various "dog vets" over the years. We feel fortunate to have a feline practitioner reasonably close to our home (in Tracy) and would recommend Dr. Matthews to any cat owner. And, no, she is not more expensive than other vets.