Village Veterinary Clinic - Andrew Reyda

I had never been treated or disrespect by a service industry business as Village Vet. Of Hamburg. We had schedule a surgery for our dog, and was informed by their company to bring him in at 7:20am. We got there a bit early at 7:00. They asked us to provide drugs to our dog so that he would be a bit elusive prior to the surgery. Upon arrival, we were not permitted to come in.

We were told at that time that there was paperwork to fillEd out. We started to get confused as to why we were not provide paperwork prior to the appointment. Having NO EMPATHY, we were told to wait outside with our drugged up 100lb dog. our dog was so out of it. We tried to question why this was happening. Again with NO EMPATHY, the employee comes out of the office and gets in our face and instructs us that we have NO reason to disobey his authority and instructs us to leave the premises or he will call the police.

We had to leave with a drugged up dog. We tried to call back and speak to management, but again threatened to call the police. And a letter came three days later to inform us that if we called, emailed or contact them in any way, the vet office would call the police. Where is the EMPATHY for caring for our dog? It seems that this is a on-going issue with this vet office.

They are consistory hanging poster "that if you disrespect their office, you would be kicked out." I have witnessed an empty lobby, a phone call comes in and they put you on hold for 5-10 minutes. While the caller is on hold, their employees are laughing and telling stories to each other. You would hope that your veterinarian needs, would be met with professional whom have EMPATHY. Do Not bring your pets to Village Veterinarian of Hamburg!

Village vet is spacious, comfortable, and cares for your pet. I took a sample of the calming fabric from the waiting area which was a nice surprise and seemed to help my cat. Once in the exam room the staff was quick but effective in examining my cat and asking questions to ensure they didn't miss anything. I've felt welcome here with any animal.

Village Vet Clinic has been amazing from the start. We have a puppy and since our first visit they have been so friendly, reassuring, professional, and provide the best care for our fur baby. He loves it which takes the stress of a nervous puppy away too! We are beyond thrilled with the service we have received and can't recommend them enough!

First time dog owner and rescued an 8 week old puppy! Didn't know where to go as far as a vet and after doing some research I came across village vet on Hamburg and have always seen it just going through the village. My puppy's (and mine) first ever ver appointment had me pleasantly surprised. Staff was so so sweet, the office was extremely clean and had no smell! They have super accommodating hours, you're not waiting forever to be seen once your there and I even noticed a little park in the back!

So far I am pleased with their service. They were the only vet that offered an opening for PT appt. as everyone I called was either booked or not accepting clients. I have a five year old small dog who has the body of a 15 year old dog (arthritis, torn acl, hip dysplasia, arthritis all since she was a puppy) My vet recommended PT for her issues. I was able to get an appt in a reasonable time, the staff was courteous, and the vet was knowledgeable.

The vet is recommending a very comprehensive plan including PT ( massage, laser therapy, and tens unit) and meds changes to start. She took time to explain my dogs condition and treatment plan, I was appreciative of this. Cons: the prices for PT are a bit exorbitant at $150/session and a 10 pack at a discount of $1200. You have to have $ to provide these services, so I would say save or consider another option.

I will continue to provide feedback of my dog's course of therapy, if I am able. I am hoping that all goes well as this will hopefully provide a little bit of quality to my dog's life. Btw; I loved the little dog park that they created which is attached to the clinic, this was a nice feature.

Dr Cely is as compassionate and technically knowledgeable a vet as I have ever met. I am grateful for her practice and the vet techs who work with her. I have only met Ashley so far, but she was good at explaining the pace of laser treatment. Moreover, the front desk staff is terrific. I am glad we found a reason to return to Hamburg, and we aren't leaving!

I cannot say enough about Hamburg Village Veterinary Clinic! They have been taking care of my Westie, Lily, since puppyhood. The staff is always friendly, knowledgeable and courteous. All of the veterinarians have provided superb care to Lily and I can't thank the team enough. I can tell everyone truly cares about the animals. Visiting the office is always a pleasure!

My normal vet recommended them for an emergency appointment. They seen me within 2 hours of calling. Short wait time. The staff was absolutely amazing. Prices were so much better than even my regular vet. They quickly assessed and diagnosed my cat with a UTI (which was suspected) and had me out of the office within 1 hour. They were also accommodating to the children I had with me. I was very impressed

Very please with the professionalism, thoroughness and courtesy. The vet and tech knew about the peculiarities of an olde English bulldog and answered all of my questions about his care. They are well worth the money and spend as much time as needed. Highly recommend them and trust them impeccably!

The staff, facility and care are absolutely top notch! I have a puppy and am a first time dog mom. They were so sweet while doing her shots and well visits. Recently, we had an emergency where we needed overnight advice as well as a follow up appointment a few days later. I was a wreck and they put me right at ease with their care and attention. I wouldn't take my fur baby anywhere else.

Dr. Cely and her physical therapy vet technicians saved my dog! After he had to undergo emergency spinal surgery when his spine herniated and he lost control of his back legs, they worked diligently and thoroughly to help him regain his muscle strength, and I'm happy to report he is currently running around and living his best life! Dr. Cely is so knowledgeable and thorough that we ended up switching from our current vet who is 5 minutes from out house to drive 30 minutes to see her because we trust her that much. I would recommend Dr. Cely's routine care as well as PT care to anyone who truly loves their pet!

Everyone here takes such great care of my Newfie Tucker! They are always helpful and friendly

My baby girl is alive because of the team here. I was so worried I was going to lose her, but their fast action saved her and I'll be eternally grateful.

Took my kitten in for an emergency visit, they were the only vet local willing to see him that didn't tell me I had to wait a month even though it was an emergency. They performed surgery on him for a very fair price and the surgery went well and he seems to be recovering fine! They were very honest and forthright in the whole process and I will definitely be back as well as recommending them to others

Visited with emergency. Our beloved dog was in end stage heart failure and needed to be seen immediately. The staff was incredibly kind and caring as we said goodbye to our companion after a discussion affirming what we knew. They were ready when we walked in, had a quiet room ready for us. The clinic is clean, spacious and quiet. Prices were very fair. We are grateful for their service.

Everyone here is so sweet and friendly. Odie always loves coming here!

The best vet I've ever taken my dogs. My male American Eskimo was diagnosed with epilepsy in 2014 and we've been coming here ever since. My female eskimo developed mobility issues this past December and started going for PT and they have gone above and beyond to work with her and she is back on her feet happy and healthy, working on losing weight now. I can not recommend this Vet enough. They are so kind and absolutely treat your pet as their own

I was originally so grateful to get an appointment here for my puppy. They accommodated me and my dog for 8 week puppy shots after I had called multiple other places and everyone else was booked out at least 2 months. The first appointment with Dr. Krezmein was great, she and the tech were wonderful. The tech visits after were also great. However, I had two visits with Dr Joy and was unimpressed.

He and the other male tech were very off putting and were pressuring me about a lot of extra treatment I didn't feel my dog needs so soon and at her current size (she is a dachshund, under 10lbs). While I understand Vets and Techs are very knowledgeable, no means no, or at least not yet. At one vaccination appointment I really felt they manhandled my dog, who was only 6lbs at the time.

She is an otherwise quiet and well behaved puppy who only barks when she wants to play. Now she has been consistently barking at men, and I really feel this was the catalyst. I will be looking for another vet as soon as her puppy shots are finished.

Honestly, I can't find anything to improve upon. This was an emergency visit for a kitten we picked up off the streets the day before. All of the staff members I interacted with were just wonderful! Thank you!

We have been taking our dog here for the last few months and could not be more pleased. The PT team in particular has been incredibly helpful and supportive in trying to best help our beloved furry friend. Thanks especially to Mark, the Vet Tech, for always treating our pup with such kindness and compassion!

We brought our 3 dogs in for their very first visit. For the first time in 45 years, we were changing Vets and chose the Village Veterinary after reviewing their staff and services they provide. We made the right choice. From the very first, we were made to feel welcome and appreciated. The reception staff were quick and efficient without making us feel rushed.

The waiting room was spacious and kept exceptionally clean. The vet tech that escorted us to the examination room was very friendly and treated our pets as very special guests. The wait in the room was minimal. When Dr Krezmien came in, she knelt down on the floor and played with the dogs. They immediately felt happy and relaxed. The examinations were thorough and all of our questions were answered clearly and in an understandable manor, not "Doctor speak." Check out was quick and we were amazed at the cost. We were expecting to pay much, much more. Parking is adequate. There is even a dog park there. Our choice was correct. This is a very professional practice.

I brought my kitten for a check up & a new visit. I was actually looking for a new vet because the other one I went to I really didn't like (& wrote a bad review). I really liked them. I drove up told them I was in the parking lot. Unfortunately, I couldn't go in with my kitty but that's ok. When they brought him inside they called me. Asked if I had any questions and concerns.

I thought they were very nice. He did need another shot (the other place I went to told me no). They took very good care of my baby & I will stay with them. I do a lot of research before I make any decisions and this was a great decision for my baby. Hopefully, next year when I bring him in again I can actually go inside.

If I could give this place zero stars I would. Let me start by saying I have 2 dogs, 4 cats, and a reptile breeding program, so nearly 100 reptiles. We are well versed in veterinarians. We used to go to this clinic and had to leave because they were so terrible with our pets and extremely rude to us. They were fine with our dogs but when it came to our cats I would go ANYWHERE else before I went back to this place.

They yanked around my cat and were so aggressive with him and then wondered why he was getting an attitude with them. I've never seen a vet so bad with cats. And just now, in an emergency with the same cat, we called because they were one of the only vets currently open and they were EXTREMELY rude to us. My boyfriend started explaining that our cat has swollen eyes and discharge and the lady on the phone immediately cuts him off and starts being extremely rude to him telling him that it's only emergency vets and he needs to stop because she's only the receptionist and there are only emergency surgeons there and he can't just come in right now (not that he had even suggested to do so - he was simply asking if they thought it was necessary to bring him in ASAP) so he tells her to forget about it because we're not bringing our cat there regardless if that's how they're going to treat us on the phone before we even get there. They have terrible service and were horrible with all of our cats. We switched to Southtowns Animal Hospital and couldn't be happier.

Great facility, wonderful people and veterinarians. They have a large staff, so getting an appointment is not too tough. They also have an emergency clinic if you need assistance after hours. They offer daycare and physical therapy, a full service vet. They truly care about their "patients", and want to help each and every one.

I brought my 6 year old cat in this morning with symptoms of weight loss, bad breath, increased thirst, vomiting, decreased appetite, and generally looking ill and not behaving as normal. I had brought him to a different hospital the week before and was told after an x-ray and never being offered labs or a urine sample on him that he was constipated and just give him Miralax, which that trip cost me $400.

Fast forward to today when I had to take him in for same ( but more severe) symptoms to Hamburg village vet and immediately labs were drawn (with results in 20 mins) come to find out he has kidney disease and a UTI and needs to stay overnight for 48 hours for dialysis and antibiotics. I was happy to consent to treatment as my cat is like my baby. I left in hysterics as I was so upset that this could have been caught last week by the other hospital and he wouldnt have to suffer.

But Hamburg village vet is currently caring for him, have updated me and thoroughly explained his treatment plan. I was visibly upset over his condition and they were comforting, patient and understanding. I am hoping for a full recovery and can't thank them enough for their excellent treatment. I can also call and check up on him and go visit him while he's there.

I had a parvo foster puppy that was SEVERELY sick when brought in.(another place wanted to euthanize her). things didn't look good for her. The vet and staff did an amazing job. Pulled her from death's door. It's been 2 days since they've sent her home and she is doing AMAZING. The rescue and I can't thank you all enough!

Our cat was having some respiratory issues. Other vets in Hamburg/OP area were not very accommodating. Called Village Veterinary and they had me in within 30 min, took some xrays, found the issue (sinusitis), and prescribed some meds to address the issue. Could not ask for more in terms of helpful, friendly customer service.

When I first got my puppy, I asked around my friends and family to find out where we should go for a vet. Village Veterinary Clinic was highly recommended. The front desk staff is so friendly, they offer a daycare service, they have emergency vet services and a 24 hour on-call service. They are very vocal on their social media pages and always offer friendly conversation and advice.

I have witnessed the staff there treat every animal that walks through those doors as if they were their very own pet. I now bring both of my corgis there and they have been so helpful with everything! When my babies got fixed, they called me every 3 hours (per my request) with any updates regarding their surgery. It made me feel comfortable that they were in good hands!

Everyone at the Village Vet are so helpful. Dr. K is amazing. She is very patient, listens to what you say and truly shows that she is concerned about your pet. She embraces, pets and kisses our "girl" like she was her own. Dr. K diagnosed and resolved a health issue that our pet was having since the day we got her 7 years ago during our first examination. Great location and staff.

I have two cats that I have been taking there for 4 years now. Dr. K treated my older cat, who had some on going health problems (she was 14 years old). Dr. K is so wonderful, knowledgeable and compassionate. You can tell that she has a real love for animals and I felt like she took excellent care of my cat. Recently, my older cat was sick and I made the decision to put her to sleep. Dr. Reyda, along with the entire staff, was incredible at counseling me on various treatment options, while being realistic at the same time.

I can not say enough wonderful things about everyone there from the vets to front desk workers. I am overwhelmed with the love, compassion and empathy they show my animals. Village Veterinary Clinic deserves MORE than 5 stars!

Very nice. Dr. Smith ( i think his name was) is an amazing vet. Lots of patience with "unhappy" furry customers. I was impressed by the staff.