Veterinary Emergency Clinic

Our dogs health was declining very quickly so we had to make the very tough choice to end his suffering and pain and put him to sleep. The staff there was extremely compassionate and understanding. They gave you all the time you needed with your last moments with your loving fur baby. The doctor was even petting our dog with us as he passed. Thank you so much for being so understanding and patient.

Horrible place to take your pets they killed mines and threatened me when I demanded my money back very bad people.

Before visiting this place I had once called with what I thought was an emergency. I accidentally gave my dog double medicine: 2.5 mg of oral Torbutrol rather than 1.25 mg. I was freaking out, called this emergency vet and they told me to rush in and they'd induce vomiting right away. My dog seemed content and unaffected so I called around and got varying instructions.

Then it dawned on me to check the manufacturer website. The amount I gave him is a normal recommended dose of the drug. Not at all dangerous. Luckily i did not put my pup through the stress of following that advice. He was fine. I've actually gone to this vet now though so I will review. I came here with a true emergency. Out of nowhere, and after an active, healthy day, my elderly dog let out a big bloody sneeze (which I've never seen before) and it seemed to me to clog his nose.

Since he also has a collapsed trachea, I knew I needed to get there STAT. Luckily I left when I did because by the time we got there his tongue started turning blue. They took him in the back right away. In the meantime, I spoke with the tech at the front desk, Marissa. She is amazing. She is so polite, attentive, concerned, and very informative. Throughout the ups and downs I've experienced at this place, she was the constant pillar of honest, friendly, caring, reliable advice.

She was the person I was inclined to go to with any inquiries or to express concerns or ideas, because that's the kind of welcoming presence she has - great person to be greeted by. Anyway, they had put my dog on oxygen right away and told me to come say goodbye to him, that he's incredibly critical, and was about to pass. I went back there, expecting to see him near-death, but he's standing on the table recuperating, bright-eyed, and alert.

They stabilized him and brought me back to the patient room where a gal with some pretty nose rings and short black wavy hair told me that he'd still need to be put down now. I asked "why?" and she said quality of life. I explained that he had just learned to walk in his wheelchair today and was so proud of himself, and had a lovely day hanging out under the umbrella while I gardened - waggy tail, smiles, good quality of life (spoiled).

I then asked "medically, why?" and she didn't really have an answer, and even said the vet hadn't done the exam yet. This is the main reason the 2 stars dropped off from this experience. Right off the bat the prognosis was certain death. I was allowed to go back to the treatment area to see him again, where i relayed what I had just been told to the vet, Dr. St. Pierre.

The vet assured me that they wouldn't make this decision for me and, with sincerity in her eyes, said that she would do her very best for my little boy. This vet, Dr. St. Pierre, was incredibly compassionate, kind, diligent, and thorough. I can't say enough good things about her. After talking to her once, I was comforted just by her presence going forward.

In the 48+ hours i spent getting emergency veterinary care at VEC (this place), Blue Pearl, and Oviedo Veterinary Care + Emergency, Dr St. Pierre was the very best. Andre, one of the techs was also incredible. After being told by another tech that my dog "wouldn't eat, " I told Andre in the patient room exactly how and when he will eat. When I called at 3 AM to see how he was doing, Andre answered and said Louie gave the exact signals I said he would, and he hand fed him a healthy sized meal.

He was impressed by how much my dog ate and he seemed to share my optimism about that. My dog will typically not eat dog food from anyone else but me. The fact that Andre looked for the signals I told him about, fed him at that time, and Louie ate the whole meal, showed me that he is truly a fanatic vet tech. I'm so thankful for him doing that because my next 2 days at emergency vets, no one fed him or allowed me to. Andre, Marissa, Dr. St. Pierre, and Becca (who will be getting her own review based on my experience with her) were absolute superstars.

I wish they were open 24/7 because I had to transfer out both mornings. I brought him 2 nights because I wanted him on oxygen til it could be determined if his snout is blocked. Note: I will have to give 3 separate reviews based on 3 wildly different experiences i had at this vet, because grouping them into one would not do justice to how wonderful or miserable this place can be. This first experience was a combination of those extremes.

Awful experience last night. My small 4 lbs dog ate something on his walk late last night. He immediately started to lose control of his legs and was falling asleep. We rushed him to the VEC. They immediately took him into the back. Asked if we gave permission to induce vomit. I said yes! We were put in a very uncomfortable room and left alone for 1.5 hours.

I went out to ask if my dog was even still alive, they said they'd check. He was "stable" but I was given no other information. 2 hours later I asked for an update (it was 2:00 am) they said they were busy and couldn't give us a time when the doctor would see him. I told them my 12 year old daughter and I were going to go sleep in the car but to call us.

No call. Went back in an hour later. STILL no update. I asked if they had forced vomit, she went to check and said no. They had him sitting on a heating pad for 5 hours waiting for his turn to see the doctor. In that time he was mobile again and "feisty". I paid $125 for the use of a heating pad for 5 hours and ZERO information on his health. I would avoid this place at all costs if you care for your pet.

They do not care. My dog could have died waiting 5 hours for the doctor to even look at him. I'm writing this review from the lobby of UrgentVet in Ocoee and they are already infinitely more caring and attentive.

The staff at the Oakland clinic were AMAZING! From the front staff who check you in to the staff and Vet B. Trewartha who is caring for your pet. They made a very hard visit and evening into a blessing. They gave so much information and all were so friendly, professional and accommodating in every single way. My baby Bam Bam was so well taken care of.

When we called to check on him every single person we're understanding and very kind. When we picked him up Kimberly was so patient with all our questions and concerns. We are so thankful for his care. Thank you to all who took care of our dog.

Sadly our dog had passed before we got here but wanted to leave a review for the compassionate team who immediately met and talked with us as soon as we arrived. The tech really showed she cared about us and our dog, and fully understood our pain. Their team even sent us a beautiful card in the mail a few days afterwards. While our dog did not get treated here, I have no doubt that they would have done everything they could to save him. Thank you for your kindness during such a hard time.

Questionable and predatory practices. Took pet away to treatment area and refused to bring back until signed out without care (still charged a fee even though pet was never examined). Doctor improperly quoted state vaccine rules in threatening manner. They were about to treat pet (suspected blocked bladder), but in the 5 hours we had waited, pet urinated in kennel and didn't need any treatment.but nobody knew this because they hid the pet from owner, weren't able to/refused to handle pet, and did not adequately assess the situation prior to beginning treatment activities. Do not recommend.

If you love your dog dont take him to this clinic! They dont know what an emergency is. I brought my dog with an stomatch obstruction, she wasn't breathing, i explained what was happening. They took her inside and put her into oxigen and waited for 2 hours for them to do anything. I complaint about the long wait because she wasnt breathing and she could die any moment and they told me I had to wait more.

Finally the doctor came and said she had neumonia, which I know she didnt have. They spent several hours on budgeting and doing nothing with my puppy. They left my dog in a oxigen cage for more than 3 hours and they didnt let me see her, finally they came rushing to me saying she was daying and made me sign a paper to put her to sleep because she was suffering but they didnt let me see her, so she was already dead and nobody was with her or did nothing to help her.

My poor baby died all alone, scared and asfixiated, they did nothing, they let her died all alone in a oxigen box. This is pure horror for dog lovers. They dont care about your pet. Just money. Please please please dont go there I beg you. They dont deserve any star.

If I could leave a 0 star rating I would. The name of the clinic itself is a joke. There is no urgent need to care for the animals here at all, they take all the time in the world to get things done, there is no communication at all, and they basically threaten you with the lie that animal control will come get your pet if not picked up by a certain time.

Which is a complete lie because they said my dog would be ready by 6 and I'm still sitting in the room 45 minutes later with no dog in sight. The employees here pull lies out of their ass to get you to sit down and wait for you to grow gray hairs. DONT TAKE YOUR PET HERE, emergency or not. You'll be paying an arm and a leg for bad service, horrible lies, and your time.

Veterinary emergency clinic exceeded expectations. I drove to this clinic for over 2 hours in the middle of the night after my beautiful Shiba Inu, Sheila was accidentally hit by a car in my neighborhood. I arrived at VEC at 2:30am and they quickly attended to me. The receptionist, the techs, and doctor at the time Dr. Merritt were absolutely attentive and caring.

They had wonderful customer service and even better care for my puppy. Dr. Merritt and her staff quickly attended to Sheila and ran the necessary tests and examinations. She suffered major injuries, a broken leg, and internal bleeding but were well equipped to aid me transport my baby in an oxygen unit to a hospital that could provide her 24 hour care after the morning.

She was having trouble breathing on her own until She was in the unit. I am so so grateful for this clinic for saving my baby's life. Without them I'm not sure Sheila would still be alive. Thank you all!

We had taken our pet here to stay for the weekend to have fluids due to having pancreatitis. We had called every 2 hours to check on Axl, because we wanted to make sure he was looked after. They sent me a video from the "VEC cel phone " of my dog walking around in his cage, that was 7:30 pm Saturday August 21,2021. when we picked him up Monday at 6:01 am, HE WAS PARALYZED, HE COULDNT WALK OR EVEN WAG HIS TAIL. THEY HANDED HIM OVER WITH A PEE PAD, AND SAID YOU WILL NEED THIS.

We will never know what actually happened, because their notes do not add up to what happened. it as always almost the same, they noted bright, alert, vocal. or the would say sitting up in cage. If he was paralyzed, they should have noticed, DR Merrit was on duty, she " claims " to have called me to tell me that there was a new observation that he was wobbly, and atatxic, BUT SHE SAID THAT IT WENT OT VOICE MAIL, SHE NEVER CALLED BACK OR LEFT A MESSAGE TO CALL THERE, THEN SHE SAID A SUPERVISOR WAS SUPPOSEDTO CALL.

So when we picked up our beautiful dog, we had to take him to Blue pearl to have an mri immediately. They said he had damage to his spine that no surgery would correct. Axl passed away 5 days that, unfortunately we had rushed him back there to see if he had a heartbeat, or if he could be revived, sadly no he was gone. I have requested 4 times for someone to contact me to go over the notes, NO ONE HAS CONTACTED ME AT ALL.

When we were trying to leave with out pet, we pleaded 3 times with the receptionist, each time saying we had to wait, I called her a name, she then said I DONT CARE ABOUT YOUR DOG! WOW.Its no wonder we will never know if the dropped him to cause his injury, BECAUSE THEY DIDNT TEND TO HIM AS THEY SHOULD HAVE.

If you want amazing care for your pet, ask for Vallerie. After a terrible and long day of dealing with another terrible pet ER because my dog was violently seizing, I came here. They immediately triaged him and got us into a room as soon as they could (we waited about an hour and a half). Vallerie took care of us as people and was so kind and compassionate.

A whole day of not eating or drinking water and she beat us to the punch and brought us water and snacks. Very very very honest and on your side during a tough situation. She helped us figure out ALL of our options, we almost even drove to Gainesvilles animal hospital at 12 am. So patient, so kind, and so sweet! The rest of the staff was friendly as well, including the DVM, but Vallerie is the one who handled us 90% of the time.

I would not recommend to use "veterinary emergency clinic" in Oakland. Story time* We took our dog (15lb or so Shitzu) in around 8:30pm this Saturday because she was acting weird and already has prior Health concerns. After 5hrs of waiting in the car, They finally took her to the back and ran tests, urine test and blood work. After another hour or so, We got her back from the exam area and she was acting timid and even more strange (we thought that she may be acting this way because of this stressful day).

We paid the bill, and finally took her back home around 3:30am. Getting into the car and When we got home, she was screaming/whimpering when we tried to picked her up, so my wife got back in the car and had to take her back in instantly right when we got home. She was fine in this regard when we brought her in. Apparently, they couldn't get a urine sample, so they withdrew it from her stomach by injecting a needle. (apparently this is normal, we didn't know. shes been to the vet 10 times in the last 2 years, never had a problem like this before) She was in so much pain and her stomach was super hard & Tender.

So they inspected her, gave her medicine for the pain (the withdrawal of urine through the stomach can cause tenderness. I'm not against the process of the withdrawal, but nobody told us how they got the sample and the possible side effects that it could cause.) They then came in with a 2nd bill. When my wife asked about the 2nd bill and why all of this happened, the vet tech gave us an attitude and stormed out of the room saying "I'll just go get my manager" because she didn't want to deal with it.

All because we were questioning our dog yelping after we left THEIR hospital. The next room over was the main managers office, my wife heard the girl say "THE GIRL IN ROOM 5 IS BEING SO RUDE!" And then the Manager came in and spoke with my wife and she told the manager that she could hear everything the girl said and that she is totally unprofessional.

The manager was nice and understanding of our frustrations, waived the fees for the 2nd bill. She was the only decent part in all this. Long story long, I would not recommend this place for anybody who cares about their animals. Imagine, A place that treats you like shit, imagine how they treat your pets behind closed doors.

My dog had just received her 6 in 1 canine shot from a pop up clinic and had a bad reaction to it. I quickly brought her to the emergency vet in Oakland, Fl As her personal vet was closed this Friday evening. They did get her stabilized however, I was also told she has a level 3-4 heart murmur. They suggested I authorize $250 in X-rays. I asked if there was any possible way the heart murmur could be part of the vaccine reaction and they informed me, "we are so sorry, but a heart murmur has nothing to do with a vaccine reaction".

I was shocked, worried and almost let them do the X-rays on my 7 lb. fur baby. I gained my composure and thought the following; she had been to her personal vets two weeks prior and no murmur, she had a shot just two hours before the reaction with no mention of hearing a heart murmur so, how could this devastating outcome just pop up out of nowhere?

I decided to not get the X-rays, telling them I would take her to her personal vet for further evaluation and guidance. I took her to her own vet 5 days later and guess what, NO heart murmur. Absolutely NONE! In conclusion, either they saw me as an easy target to get more money or the vet was not schooled in the fact that a shot reaction could have been the cause of what was being heard with her heart.

Regardless of which ones it was, they caused me so much unnecessary stress and thank goodness I did not fall prey to their pulling of my heart strings. I do NOT recommend this facility whatsoever. In my opinion, they look to take advantage of pet owners to increase their bottom line or, the vets they employ are not educated enough to be diagnosing emergency situations.

Great experience! Clean office space & friendly staff. Upon arriving, we were immediately taken back into an exam room. The nurse & doctor that treated our dog were very knowledgeable & helpful in answering any & all of our questions! Good prices for an after-hours vet too.

Let's face it: no one wants to be at an emergency vet. But when it comes down to it, our little furry family members need some help from time to time after hours. I wasn't aware that there was a veterinarian shortage, so some of the clinics closer to my home are actually closed. This location is about 30 minutes from where I live and I called in prior to my arrival to let them know I was coming in with a sick kitty.

Upon arrival, you could tell they were busy by the number of cars in the parking lot. We were immediately greeted by the staff at the front desk with paperwork - upon completion, we turned it in and sat down. And we sat. And we sat. And we sat. It wasn't until my partner and I switched places that one of the four people behind the desk noticed us and came out to ensure we've been helped.

We told them that we had been waiting for an hour and have turned in our completed paperwork, and she apologized and said they had been slammed that evening. I don't doubt that AT ALL: there were many people coming in and out and, like I said, plenty of cars in the parking lot. What was discouraging was that there were so many people behind the desk at various times chatting and laughing casually but no one noticed that our sick animal hadn't even been taken back yet. Discouraging when you're in an emergency situation. Anyway, they promptly took our cat back after an hour of waiting and told us we needed to wait in our car. Honestly, this was a preferred option as the waiting room is very unwelcoming: the staff is behind thick, bulletproof glass (which I don't fault them for these days), it's lit by stark bright florescent bulbs, there's no background noise or music, and the seating is just long, hard benches.

All of this to say: I think waiting in the car where you can at least get some music and recline your seat is a practice that will hopefully continue. After a nap for a couple of hours in the car, they called us to let us know a room was ready. The vet that came in to see us was incredibly friendly, helpful, and apologetic for the long wait. She went above and beyond and gave us options for how she could best assist our pet overnight, suggesting a follow-up with our regular vet in the morning.

She took wonderful care of our cat in an emergency situation. The staff member upon checkout was also very friendly and helpful - it looked like we were the last guests of the evening when we left around 4:30 in the morning. Again, no one WANTS to go to an emergency vet, but this one did in a pinch. I think it could be run better and setup to keep people more comfortable during stressful times, but it served its purpose well enough.

If you're between making a call to your vet during the day or chancing it and seeing what happens overnight, though, I'd say just be proactive and call your regular vet during daytime hours for both your own and your pet's sake.

I wish I would've read the reviews before visiting this clinic. What everyone says about horrible customer service is absolutely true. I waited three hours for them to simply check in my pet for overnight observation when my pet was delivered directly from another veterinary clinic with all the doctors instructions. The vet didn't even have to see me.

I literally waited three hours to pay for all the deposits for all the services that they could give to my pet within the 4 to 5 hours it has remaining at their clinic. This place is insane ridiculous. If you bring your pet here. You better bring overnight supplies.

Horrible customer service. After waiting 2.5 hours in the office, I was quoted well over $800 to check if my cat had a UTI. They called me to come pick him up and when I arrived, he was not ready, it's been almost 30 minutes and my cat has yet to be discharged. Unfortunately, these emergency clinics are our only choice in emergency situations. I'm glad they were able to take him in, but this is the worst customer service I've ever experienced at a veterinary clinic. I hope I never have to bring him here again.

This review is overdue, as I was here about a month ago, but better late than never! I have a retired Military Explosives K9 who is now my (deservingly) spoiled baby. I discovered what I thought was a hot spot on him and brought him in to this clinic immediately late Sunday night. I had the absolute pleasure of meeting Dr. Charlene Merritt, who I found to be extremely knowledgeable, personable and listened to every concern I had.

The issue was not a hot spot, but rather an allergy, which Dr. Merritt helped me with immediately until I could get my dog into a regular vet. I appreciated her patience with me being an overly paranoid doggy mom - my dog is basically my child. The staff were also fantastic, providing me with updates on any wait time and not leaving me in an exam room wondering when my dog would be seen.

I will also say that for an emergency clinic, I found their pricing reasonable. My only disappointment is that I won't be able to see Dr. Merritt as my regular veterinarian. I hope this clinic realizes what an asset Dr. Merritt is to their business! Thank you VERY much for the excellent service during a stressful time.

I received exceptional care from the Veterinary Emergency Clinic. As soon as I walked through the doors a back door opened and a vet technician greeted me. I was taken to a back room and at that moment the process began. It is so difficult to be in an emergency situation with your animals. Anxiety and tensions run high. Both the vet technician and the veterinarian were calm.

They both jumped in and worked hand in hand to care for my beloved pet. We didn't immediately talk about money and I appreciated that. I couldn't bare the thought of my situation turning into a business transaction. It wasn't the priority for me and I'm am grateful that they knew their audience and spared me. Unfortunately things did not turn out the way that my heart ached for but we were in compassionate hands. I recommend this facility. The doctor is a caring soul and you and your pet will be treated with dignity.

We took our sick cat in after going to our vet, our original vet stated there was probably a blockage, but they did not have a surgeon. When we got there, the vet told us it probably wasn't a blockage but pancreatitis. Within half an hour, that was out. However, the vet had decided he was smarter than the other vets, of course that was until 2am when they called to tell us it was (surprise, surprise) probably a blockage.

They left no message and when I called at 4am it was too late to do anything because they were closing soon. Basically paid $800 for a cat babysitter and a lackadaisical attitude. When we got there we were told we had to pick the cat up no later than 7am, but anytime before that would be fine. When I got there at 5:20am, they told me they did not want to discharge until 6:30. Seriously?

When signing out, they made me tell them where I was taking my cat. How would I know? It was 5:30am and no vet services were open, so I got mad and cussed. The whole experience was terrible, especially when trying to push the original vet's opinion and being told we were wrong, only to be told we were right 8 hours later. 6 patients that whole night and they didn't do anything for my cat until after midnight (dropped of at 7pm).

Stay away unless a real emergency that cannot wait until the morning or get to Minneola's AllCare. Went to AllCare and they immediately pointed out the blockage in the x-ray and stated they would either bumped non-essential surgery's to get my cat in or call in a surgeon immediately. If you go anywhere go to AllCare in Minneola rather than this scam "emergency" clinic. The only thing that will happen here is throwing money away.