Madison Veterinary Hospital

My daughter and I had a negative experience whereas her puppy was boarded for a week at Madison Veterinary Hospital. When my daughter traveled from out of town, I suggested Madison Vet as I thought a good place for his boarding (mainly since I had experience using them years earlier). Everything we thought was going well, then after four days my daughter received a phone call which was seven minutes before the vet was to close at 5pm!

They stated her puppy had not eaten for 24 hours and had diarrhea! After hearing this, my daughter asked if we could come pick him up that evening due to us worrying about him not eating and being sick. The vet employee stated "No" that they couldn't wait and we're closing! This overall experience was very stressful for my daughter and myself. First off, the vet should have called her earlier to let us know what was going on. This was a big disappointment and a big expense handled very badly! We will not be using Madison Vet again.

They treat your fur babies like their own and are always friendly and helpful.

I scheduled my dog's surgery 2 months in advance and I have the print out from the office to prove the date. I called to see what time I needed to have her there and they said my appt was on another day. I called back when I found my proof and they acted like they didn't care. I had to rearrange my scans ( my 6 month cancer scans) so I could take my dog in.

They didn't seem to care at all. So very disappointed in this office. This is the first bad experience we have had. All of our puppy appts have been great. The grooming service has been great. But this really disappoints me.

I arrived four minutes after scheduled drop off time to have my two small dogs groomed. They informed me they could not do my dogs because I was late, and offered to reschedule me a month later. I had already waited a month to get in, I've been a customer there for years. Their lack of understanding and lack of professionalism is quite disturbing and outrageous. I will not be going back

This is the second time I boarded my dog here. The first time was okay he came home stinky lol but that's fine. The second time he stayed four days and he came home with fleas I had given him some flea protection a few months ago but didn't think this place will have fleas. I understand things happen but they didn't take any Accountability that he may have gotten it there I know he did I keep a very clean house.

They begin to tell me how to clean my home I didn't need that! I need some Accountability that they haven't check. They said he didn't have it nor did the other dog but he did it was less then 5 hours. Then they said well he do go outside so he might have gotten it there. I trusted them with my love and just wanted him back the same way he came. But to make matters worst they tried selling me some products instead of at least Comping it to me. I didn't ask for my money back for boarding but at least help me solve the problem that started in there care!

2 visits. Less than 2 weeks. Over 700 dollars. I sent an email to express my concerns but the response I was given did not address my concerns. So all I can do is post a review to express my concerns. This was our first time using Madison Veterinarian. We finally captured our cat after she was on the run outside for a couple of months. We explained to the vet about her being out and pointed out the neck scab/hair loss around neck.

Our cat had to be anesthetized in order to fully examine her. After a couple of shots and a clean bill of health which cost over 500 dollars we thought all was good. Nope, we had to bring her back a week later in which we saw another veterinarian. We were told she had a fungus on her neck in which she received an antibacterial shot and wipes. Why this was not caught the first time even after pointing it out. no idea. The pic is of the neck just a few days after she received her "clean bill of Heath".

I loved taking both my dogs here! Amazing staff, super friendly, and incredibly attentive. I've been searching for a permanent vet and this definitely will be the vet!

I went into the office for a new senior visit for one of my three dogs. The technician noticing I was wearing a mask asked me if I preferred that she also wore a mask (no state, county or city mandate) for our visit. I told her there was no reason for her to wear a mask. I was fine if she didn't. Its the etiquette, consideration, compassion and respect that she showed to me and my furbaby spoke volumes to me. She didn't have to but she did. MVH has always operated in this manner and I trust my heartbeats with them for care and treatment. Thank You!

This is a great family friendly place for your pets. Everyone was so helpful and informative. They took great care of my dog. They're truly extraordinary and professional individuals. I recommend this veterinarian hospital to anyone in the Madison area that has pets.

I have had great experiences with Madison Veterinary Hospital. I took one of my cats, Minerva, there about 2 weeks after I adopted her because she seemed lethargic. Dr. Orr gave us a preliminary diagnosis of FIP, and their office worked with us and other specialists to confirm the diagnosis and manage the disease as best as possible. I took another cat, Molly, there for routine visits, and it looked like she had allergies to vaccines. Dr. Williams made sure to prevent reactions from her next round of vaccines, which went off without a hitch.

Yesterday morning, one of my cats, Socks, vomited blood. We called and were able to get an appointment right away. Dr. Orr did surgery yesterday afternoon and Socks is home safe now. In every instance, their office has been very communicative; always willing to answer questions when I call and calling me with updates when they say they're going to.

They have recommended other services when needed, including after hours emergency and specialists that have also been excellent. If I ask for am estimate, they provide one, and they have checked with me before performing any additional procedures. Their in house pet pharmacy is a great convenience and their prices for services are reasonable. In addition to the great care Dr. Orr and Dr. Williams have shown my cats, their front desk and vet tech staff have always been polite to me and loving to my cats. I feel like I can trust Madison Vet Hospital and would recommend them to anyone seeking care for their pets.

Madison Veterinary Clinic is just awesome and has been very accommodating as far as scheduling Max for his physical therapy sessions. He loves going and I receive a report card documenting his progress after each visit. Max is very relaxed even during his laser treatments, as you can see in the picture below and he benefits tremendously from these sessions each week. Thank you Madison Vet Hospital for taking such great care of Max.

We are new to town and this place was recommended by all my neighbors. So my first experience with this Vet was positive. Friendly staff and very welcoming. They were patient with my hyper puppy.

I am troubled to give such a low review, but feel this is important. Have been here twice with our pooch. Once was for regular shots, etc., and second was dropping him off for boarding, bath, nails and Bordatella. All seems fine, with the exception of the nail trim (I would do them myself, but he has a few which are black and I would rather a "pro" grind them).

I made a mistake by not requesting they be ground down, instead of just clipping. The individual who checked us in made a mistake by not offering an up-sale. A few more bucks is no problem, especially considering the results. Either way, this is not something I'm happy with. Our dog has done nothing but lick the too-short nails or sleep since we got home. He's in pain, and there's really nothing we can do aside from a light OTC med ok for dogs.

Note #1: The sleeping is of course typical. He's a goof who loves playing with others and is always worn out when he comes home from a boarder. I'll be seeking a groomer in the future. The presence of blood on his feet is disturbing, especially after a stay at a vet hospital. Note #2: I would give them 5 stars on the customer service. They've always been great on the phone and in person. I would give them zero stars on the grooming aspect. So, basically, I split the difference.

We love it here! Dr. Williams has always treated my animals very well. She loves the animals as if they were her own. She's done successful surgeries and knows her stuff. We are so thankful we found this place. The staff are wonderful too! They are friendly and very helpful! We couldn't ask for a better vet!