Kipling Veterinary Hospital - Gayle Mac Kenzie

This was my first experience with this Vet's office. The nurse was amazing with my cat, she was kind and sweet towards her, put us both at ease. The Vet was incredibly nice and seems to really care about our pet's wellness. The staff made an unpleasant experience a lot easier and it's highly appreciated

I left a one-star review for Kipling Veterinary Hospital and Wellness Center after expressing to the owner concerns of unnecessary charges that seemed to be an ongoing issue over the course of several visits and receiving a response of which I was skeptical. At each visit, vets were late for appointments, simply getting the service that the appointment was for was unreliable, the bills seemed like shake-downs, and I felt pressured to buy medicine that I didn't think my dog needed - medicine that I found was sold to me by the clinic for substantially more than I could have bought it for online.

The one-star review seemed very justified. Please see attached for the response from the owner. It includes name calling, personal insults, and lies that I had brought my pet into their clinic. I've also attached a screenshot showing visits to Kipling, debunking their claim that "This person has no relationship to Kipling Veterinary Hospital and has never been seen by staff." The unprofessionalism is frankly astonishing.

It follows a pattern of behavior, that the owner personally attacks anyone who leaves a one-star review - take a look. I gave the vet a call and offered the opportunity for them to apologize for such unprofessional language, but never received a call back - so therefore I've updated the review to include the reason for the one-star review as well as this additional context.

You already don't want to take your pet here due to their billing practices. But you really don't want to trust your pet to a veterinarian that outright lies. Very glad I've gotten my dog away from these people sooner rather than later.

Sadly, our Pomeranian recently passed away, he was 15. But, I wanted to thank the staff and vets at Kipling Animal Hospital for extending his life by years. The Veterinarians that work here are undoubtedly Superwomen! I don't know how or why they are so good at their jobs, I'm just happy to have found them! Thank you.

This place is amazing! They know my dog Luna personally, and were able to get her in when she had a really bad cough even though they were busy. They have provided the best information and care for my dog!

Vet charges way different prices than was originally told, then when i speak to the staff about it. The vet states thats whats due and theres nothing I can do. Yeah there is I'm not going to them anymore. I was going to them for our puppy who is 4 months old, was also told he had his rabies shot and that was the last one for a year, now im being told he needs two more shots every two weeks.

The vet couldnt even decipher his proper age. 2 weeks ago he was 4months old now the vet states he is 6 months old. They charge you without even talking to you first. They charged me for a wellness exam when he just had one done 2 weeks ago and I didn't get charged then. So a rabies shot and wellness exam costs $92 and i wasn't even told i was going to be charged that. 2 weeks ago I was told all his next visit was going to be was $29 now I'm being asked to pay $92 for a wellness exam that wasnt notified to me about and a rabies shot.

Well guess what I'm not paying it because i refuse to pay the $62 and I'm going elsewhere for service. The vet also said in 2 weeks they are going to draw my dogs blood, once again i didnt state I wanted this service. Kipling vet you guys no longer have my service. Im finding a new vet. Get your stuff figured out, please, for your clients because im not one of yours anymore. ****As an add on to the owner who just replied, yes your records to my charges do tell a different story because why wouldnt it, you guys are a business and feel the need to do whatever youd like.

I get it now. I also have spoken to others about your office who are clearly staying away due to what has been told to them. Call it slander and what you will but by your response as the owner tells me you took my comment from a personal standpoint and not business. Real professional. Yes my dog has been taken care of, by another vet. Thank you very much!

Fully trust the staff's capability and care for our dogs. However, they are still mandating masks for fully-vaxed people 2 months after the statewide mandate was lifted.so do we trust the science or don't we?

Kipling Veterinary Hospital has always been reliable and trusted with my dogs needs in the past. On June 12th, the Veterinarian recommended a complete blood test along with the normal checkup. I of course a agreed. Today, July 3rd my dog was scheduled to get his annual shots and the Veterinarian insisted that I would have to pay for the wellness check again.

Absolutely price gauging a loyal customer. I just scheduled my dogs shots with Vetco for $85, compared to the $180 Kipling Vet Hospital is trying to charge. Do yourself a favor and take your business elsewhere.

I have had several opportunities to use this vet for one of my cats that has been ill. They have been prompt getting me appointments and have been courteous and thorough with her care. Very professional and knowledge.

Very pleasant. Employees were happy to help me with my 13 yr old cat. They were ok with me not having a crate, considering my old kitty Luck, has never used one. Getting old has made my Luck Luck lose about 8lbs. He's normally the first one to the feed bowls in the last one to leave my poor old man's not getting around as much as he used to and I took him in for a wellness check the veterinary was wonderful and very nice very soothing I do appreciate all their help but I believe that he may just have to go quietly at home.

Always a great experience and knowledgeable staff. I trust taking my cat there for anything and always feel like they do a fantastic job with explaining everything honestly and directly. Thank you!

Lovely vet clinic. Drs Mackenzie and OConnel are great. Flexible and accommodating staff. Highly recommend. Excellent dental work on my lil cats.

They were so good with my old puppy. So kind and understanding. Really took great care of her. Plus called today to see how she is doing. Very pleased with my experience.