Animal Emergency Room

The staff should work on their facial expressions. While the words that come out of their mouths may be professional, their facial expressions, eye rolls, mumbling and smart comments are unwarranted. 10 out of 10 would not recommend based on experience with the staff alone.

If I could give zero stars I would. do not recommend coming to this place at all I took my cat who had just been attacked by a dog arrived and was told to wait waited about 1 and half hours just for my cat to pass away in my car horrible place please go somewhere else

Back in july of 2021, my senior baby was acting very lethargic and i decided to bring her to this location. the vet informed me that she was suffering from pyometra and needed immediate surgery, which i was definitely scared for because she has never had surgery in her life. the staff was super nice and caring, the vet called me after my baby's surgery was done to update me on how she was doing (and how she did during the operation). they were super knowledgeable and did such a great job! the vet who operated and took care of her even called me a few days later to see how she was doing. fast forward to the present time and my baby is doing so well! her incision has completely healed so you would've never guessed she was operated on. she's acting like her regular self and i'm super thankful that they saved my baby's life :)

Came here for an emergency situation. I'm not sure who it was if she was an assistant or veterinarian but she was so rude she yelled at me outside of the office because my puppy wasn't eating every 2-3 hours. exact reason why i brought her in. and i had just gotten her over the weekend but because of the trauma i was dealing with my puppy barely breathing i made a mistake of the days she had gotten her shots and she was horribly rude yelling at me and my husband when we were only trying to do our best to help our puppy.

Came for an emergency visit for my Black Lab, and it was amazing. Staff was sweet and knowledgeable, my dog was extremely comfortable and had the best time she's ever had at any vet. Left happy and comfortable knowing that my baby was okay!

I live on the opposite side of town and this was the only ER that was intaking and I'm glad because they actually treated me like I was more than just a atm for loving my cat. They were quick, clean and very informative in every step. The staff was so friendly and the main woman who gets the animals from the cars was just the best. I often find myself in the animal er with a high risk cat who I love to death but they made my experience the best for being at an animal er.

My dog was attacked while I was out at dinner. I took her straight here and walked to the door with her bleeding in my arms and asked them to just make sure she's gonna be okay. The lady who came to the door said "good luck" We immediately went to Mission Veterinary Center on Haussmann and 1604 took her to the back as soon as we got here and made sure she was stable. It's still a long wait but they checked on her as soon as we got here DO NOT GO TO ANIMAL EMERGENCY ROOM ON FREDERICKSBERG ROAD. THEY WILL TURN YOU AWAY WITH NO HELP IF THEY ARE BUSY

My female GSD had severe diarrhea to the point where she was bleeding. I was super worried being it was a Saturday, the wait times for other places were too long or weren't taking new clients. I called this location and they advised me to come in with no wait time. They advised when they examined her I would have to wait in my vehicle and being that I had never been there, I was a little uncomfortable with it.

The nurse advised after her exam I could go in and sit with her. The DR came in and spoke with me and allowed me to record the conversation due to my husband not being there which I truly appreciated. She prescribed us some antibiotics and sent us on our way! I was very thankful they took my girl in and I didn't have to wait to be seen. My girl did have an accident in their waiting area and the front desk girl was very understanding and reassuring that it was okay lol Thank you so much for taking care of our girl as she is back to her old self!

I just want to thank the vet techs and vet at Animal Emergency Room. We got home on Monday and saw our outdoor cat was in bad shape. We knew he had cancer, and it was just time. He hadn't eaten, and he was weak. The male vet tech saw us quickly, and even more so, kindly and compassionately. His demeanor was calm. I also appreciated the kind words from the female vet tech who thanked us for bringing him in so he could pass quickly, asked us if we needed more time, and then very kindly cleaned him up afterward and left us with a card stating their condolences and even gave us an ink print of his paw.

It really touched my heart. The vet too gave us his condolences and told us to stay for as long as we needed. I can't imagine how difficult it is being a vet in an ER. I was really moved by how great the entire staff was as we helped our kitty pass quickly. Thank you again to the whole team.

Kim the vet tech is amazing. Her customer service skills as well as her knowledge in her profession were outstanding. I came to this clinic feeling very worried about my kitty & sick to my stomach because there was nothing I could do to stop the pain for my fur baby. When greeted by the receptionist I honestly almost left. His customer service skills were non existent & the one star taken out of this review is for the fact that he needs to be retrained On people skills ASAP.

Not to mention that we were told the clinic was following strict health codes due to Covid (there was 4 signs on the front door in English & 1 in Spanish explaining the need to wear a mask at all times) And while I'm looking at all the signs I see him in the background laughing and joking with someone with his mask below his chin. When he gave me the paperwork I had to ask him to let me speak so I could ask a question & he made a rude comment about how he was just about to say what I asked even though he clearly wasn't.

I straight up almost went to a different animal hospital because of him alone before meeting Kim the wonderful & amazing vet tech. Who by the way is the best person I have ever encountered in Pet Care. She is a valuable asset to this company & I hope she is treated as such. If she is ever available for regular pet care please have her contact me because I would happily take my animals to her & recommend her to all of my friends & their fur babies.

I did not get to meet the vet due to another emergency that was happening at the same time, this was not an issue, nor do I feel any negativity towards the vet for this. I just don't have much to say about the Vet him/herself, but appreciate them for the well explained & detailed notes we were provided upon our kitty being returned to us. Overall great place with lots of heart & a receptionist who needs to learn better people skills.

While I never want a reason to go here again, if I ever have an emerncy for my pets this is definitely where I'll be going! The staff is so helpful, and polite. I called when I got to the parking lot, they came out immediately to help me. They made frequent trips back out to my car to keep me informed. They saw my baby (10 week old puppy) immediately and took such great care of him!

I cannot thank you enough for everything! I was there for just over an hour, which is unheard of. Their prices are very reasonable/affordable. The service is A+. I just really can't say enough how happy I was. My baby is already feeling better! Barking and playing and eating like he should! Thank you again!

I cannot overstate how grateful I am for this place. My cat had been throwing up for days, not keeping down food or water. She wasn't using the litterbox, and though usually social she was lethargic and hiding away. I took her to Animal ER and they did an X ray and blood tests and found there was a magnet in her intestine. I had called around hospitals in Austin for an estimate but every quote was exceeding $4000 which just wasn't realistic for me.

Animal ER did it for about 60% of the price and when refunded me at the end of surgery because there were some procedures they didn't need to do. They gave me a low and high estimate for the surgery and by the end of the operation I ended up paying less than the low estimate because of the refund. There was a very nice blonde receptionist who made me feel so comforted when I was crying over my pet and the doctor kept me updated frequently throughout the night. Nori is recovering now but she's walking around, purring, meowing and best of all eating and drinking.

Thank you so much for prioritizing my cat's urgent issue. And thank you even more for offering it at a lower price than I was quoted at home. I really recommend this place. They are small so the amount of pets they can see is limited and if you come in on a day where more urgent cases are occurring you likely won't get help but that's how emergency rooms go. So thankful for the team here.

I was not very satisfied with my experience at this ER. I am appreciative of the help I received from the receptionist & the vet tech, Kim. However, the vet herself was not very personable nor compassionate. I took my dog here because he was not acting like himself. They tested him for parvo & it came out positive. The vet asked me what my budget was & when I told her she responded by saying that they would be very limited in what they could for my dog with that kind of budget. However, it was the way she said it that did not rub me the right way & made it seem like she wasn't very understanding that not everyone is financially in a place where they can just drop money without thinking about it first.

Of course I'm going to do whatever I can for my dog for him to get better. But financially I need to figure things out first. To me it was kind of like well if you can't pay then why did you even come? I understand that the ER is expensive & to get extra care on top of the exam fee it would cost a decent amount of money. I am fully aware of that.

But it just seemed like the less money I was willing to put down or able to pay, then the less they cared about trying to help me or my dog. It seemed like money was the main priority. On top of that, I took my dog to our normal vet where he was retested for parvo & his test came out negative. Overall, not completely satisfied with my experience here & wouldn't recommend it.

I have taken both of my fur babies here and both times the prices were amazingly affordable and they were fast and efficient. one of my babies had a turkey bone stuck in her mouth and they were able to safely remove it! My other puppy fell ill and they were able to determine the cause of illness fast and luckily it was not anything major my puppy was feeling better within 2 hours after leaving.

The staff was nice to us and did not push us on our decision both times I had been here I like that i was not pressured to leave my puppy overnight. the nurse at first was a rude but afterwards was very friendly! I strongly recommend them to everyone!

We were visiting from out of town. Our little dogs health had spiralled downwards bad, so we drove to the nearest Animal ER at this location. We were panicked. I asked the male receptionist to have the Vet start her on IV as we start the paperwork and questions on health timebeing. He scoffed in a rude laugh, which rubbed us wrong. The assistant asked if she'd eaten/chewed on a palm tree (as its toxic) and we know she didnt nor had been around one.

The Vet was convinced it had to be.and kept stuck on that possibility. She was in Grave need of urgent medical care, however, the Vet didn't seem bothered by that as much as payment of $800 had to be made first & completed Before he would start anything. That was his statement. We asked what the medical procedures would be etc, and Vet refused to answer any of them, simply stating over & over again 'We won't start anything until the $800 payment is paid now, and then tests are done.

We are aware tests are needed, but our questions on what procedure/Treatment, was Ignored. A Parent is always Informed of whats going to be done at a Human ER, heck, ever our regular Vetenarian. But not here. He was cold, kept insisting on payment first and circled around answering our questions. It turned into a 'Euthenasia would be best otherwise by the Vet, if we didn't have payment upfront.

We were Never Informed of a Payment plan or further work. The Older Male receptionist who was in charge of this, Failed to bring this up to us as a resource/Option! In our panic, We are not thinking of what options there are. Their protocol is 'pay upfront, leave a card on file' and scaring the life out us and our Darling Dogs life! Informing the client of Options is not their business aparently.

This Review is not about Money. It was a Heartless place, lack of Informing the Parents, Disregard for transparency, Honesty and Your Pets wellbeing. This Vet was cold, only words he cared to repeat was pay up front or Euthenasia. Also, here, to be present with your Animal to see them off with Euthenasia, will cost you more, than not be present with them. Insanity! THis is the most Precious goodbye & Honorable moment to let them go, which this ER takes Advantage of people.

We walked into a Nightmare. If there was a half star, it woudn't sum up the traumatic experience and lack of care. Infact, the Only Person who showed care, warmth, sincereity & Compassion, was the young man, the Vets medical Assistant. We Thank him.

I needed assistance with my dog, Beau and Rich was extremely helpful over the phone and calmed me down by providing basic first aide before I could get to the clinic. When I arrived at the clinic, he greeted me and Kim, the nurse came out to assess the situation. She explained the pricing and procedures to me and different routes of care they could take. Ultimately, she saved me a ton of money that would have been spent on care I could have done at home. She was also extremely sweet and understanding. If I ever need emergency care, I will be back. Thank you, Rich and Kim! -Laura

The rudest lady on the phone when I called and asked a question about my pregnant cat who was bleeding quite a bit. Made me super uncomfortable and never wanting to bring my pets here. Do not recommend.

Felt taken advantage of by their outrageous prices while my 5 month old kitten was clearly dying. Spent a ton of money for very few answers. Like most emergency clinics, they are a rip off. They could not help and he had to be put down.

Unethical practice. Took my dog in as he was bleeding non-stop from another dog attacking him. My dog began to cough and shake. The staff were making snide remarks about how taking him to another hospital would mean double the wait time and that his injuries were minor. Also how my puppy was a Doberman and he should've fought back, or if that wasn't enough to sell it.

They asked if we wanted to see the dying dog in the back. I highly recommend to save your time and avoid this clinic. If you love your fur baby take them to Becker and they will take care of you instantly.

All emergency vets are pricey, why? Because they're open when you need them! And knowing that your pet will be taken care of, that means the world! We came here at 630 and were the only ones with our GSD (see pic). He was nipped in the ear by a stray and had to get his ear taken care of (hanging skin just had to be cut and bandaged). Most of the emergency vets are almost 30 mins away and thankful to find Animal ER.

We got a room right away, saw a tech right away, saw the vet after 20 mins, saw a tech again after 30 which I don't understand since they're just all chattering in the back. We got 3 quotes (highest was almost $800) and they were able to simplify it to the quickest, most reasonable with the fastest healing time. They require payment before doing any procedure although keep in mind that exam fee is an automatic $70.

After 2 hours, with a bandaged ear and $260 fee, we are good to go. Oh wait NO! We had to wait 30 more mins just to get the meds. I can only imagine how it is when they're busy. Like I said, we were the only ones there and our visit lasted for almost 3 hrs. I understand that they have patients in the back needing care but if I can hear you chattering and talking about "bird baths and feeders" then that I don't understand.

In general, I am happy that I don't have to worry about my pup anymore. But with the wait time and chattering while my dog could've been getting care instead, definitely unsatisfied.

Came on a Sunday morning my dog was pooping blood. Overall care was great. The doctor was very informative. This cost us $1500 for an over night stay. But, she got better and we are happy with the care. We were checked in right away and my family and I went to breakfast while we waited for her results. It's a bit smelly, and the bathroom looked like a truck stop bathroom. But, aside from that my 5 star review is based on the quality of care my dog received it.

A sketchy place to say the least. I came here on a Sunday evening when my dog was vomitting and pooping blood. Once I walked in, the receptionist asked me what my pets symptoms were and ASSUMED he had Parvo. First of all, I was not happy that a receptionist (not even a vet tech) had said this to me, as I was extremely worried the entire time I sat in the waiting room.

The vet technician took a brief history and obtained information from me. After waiting 30 plus minutes, finally the vet came in, dressed in grubby clothes chewing some type of food. Unprofessional to say the least. She did not introduce herself, just started talking. Would not return here.

It has been about 6 months since I had to bring my chocolate lab here on Christmas Day! He got a nasty gash on his belly being a mischievous pup and needed medical attention ASAP. Searched 24 hour animal emergency and this place came up. I am pretty big on reviews and it seems this place is 50/50. I'm a gambler and pretty much had no other choice, it being Christmas Day an all.

I called to double check they were there and yup, got an actual person to pick up. Drove down there and the staff was welcoming and understanding. They took my lab straight to the back. Got paper work ready, went into a private room and a very nice doctor spoke to us about the damage and diagnoses. 40 stitches and 5 hours later my pup was out and walking on his own power.

He even removed a drain tube and we had to go back a few days later. They did an outstanding job over all. I recommend all my dog owner friends here when ever an emergency comes up.

These guys possibly saved my dog's life. We've been dealing with mice/rats in our house for about a year now, and our 8 year old basset somehow found a block of poison. He ate the whole thing, and after we failed to get him to throw up using peroxide we decided to go to the ER. It was after 10pm on a Tuesday night and this was really our only option.

When we got there, the vet was very attentive and concerned. She quickly called the poison hotline and found out there wasn't an antidote for the particular type of poison he ingested. She told us we had done really all there was to do already, but we clarified that he only threw up a very small amount and we knew there was more in there. She seemed to not want to do or charge us for anything we didn't absolutely need - which is really nice.

A lot of animal clinics charge you for just about everything. She could tell we were still worried and really wanted us to be assured, so she offered to get him to vomit again with an injection. We agreed, signed paperwork, and paid. Yes, some people are annoyed by having to pay first, but we didn't mind. The price was much more reasonable than we expected for emergency services (less than $220).

The vet was able to get our dog to vomit and even showed us the pad he threw up on so we knew it was all out and what it contained. (Gross but a mother needs to know these things.) A couple days later, the clinic called to follow up. This is what compelled me to write a review. These people clearly cared about our dog and our peace of mind. The follow up call was a really nice gesture.

Our regular vet office didn't even do that when something similar happened once before. My reason for less than 5 stars is simply because the office was old and needed new floors. Obviously sick pets had messed on the floors and the smell and stains were nearly permanent, but it is time to update and install a floor that is more suited for animal messes.

Very awesome staff! Couldn't have asked for better. Brought my dog in last night about 8:30pm, left within an hour. They saw us right away. The entire staff, especially Gretchen were very nice, professional and knowledgable. They also have a friendly cat that just lounges there. She was like a de-stressor for us. Affordable bill considering it is was an emergency visit. Will definitely come back again in case anything happens in the future.

I am so grateful for the staff at Animal E.R.! On Saturday, I woke up to find my kitty yowling in pain. I immediately looked up a place online and found this place. After calling to find out exactly where they were located, I rushed him over there. From the phone call alone, the staff was prepared to receive my little buddy. The attending vet was very helpful, explaining what was happening to my cat and what needed to be done.

I was also informed about the cost associated with the procedures required. In addition, while I waited in the lobby, I got to play with their two lobby kitties, which comforted me. It was pricey, but hey, that's the cost of pet ownership. If you're not willing to fork over money when they get sick, you shouldn't own a pet. The only complaint I have is that the location is kind of difficult to see. I passed it two or three times before finding it. Other than that, I am so glad that I found this place!