Dan R Kirby & Associates - Dan R Kirby

Dr Kirby gave everything to help my little girl Maddy. He gave me more time with her which I can never thank him enough for. He called twice a day to give me updates on her condition

We highly recommend Alamo Heights Pet Clinic! This is the best Veterinary Clinic, ever! The doctor who takes care of your dog keeps you informed on any treatment, results, the same day, personally! Every time we take the puppies, the service is 5 Star. The Office Staff are informed and love their jobs. Love it!

Julia, Nicole, and Lesie were all very professional receptionists with a positive attitudes. I recommend this clinic! Thank you Dr. Jay Meyer and other staff members for being all professional and caring for my dog. You are truly amazing! I will definitely recommend this clinic to other clients.

We took our pet to Dr. Kirby and his staff after our primary vet clinic closed permanently. I was very excited to get our dog in after reading many positive reviews. I took our pet in for a new patient exam as well as a routine vaccine. While he was there, Dr. Kirby took care of one of his ears that needed to be cleaned out. While picking my dog up, Dr. Kirby took the time out of his very busy day to introduce himself to me and explain the services he provided to our dog.

The front office staff was very kind and patient with me as a first time customer. They were extremely slammed when I came in and handled everyone in a kind and professional manner.

No need for the Covid protocols any more and this Clinic is greedy and does not do enough charity work for those in need. Not there for the animals just their pocket books. I do not recommend very arrogant staff members as well.

On one visit, they tried to tell me my cat weighed 32 pounds. Turns out they confused her with a dog if the same name, but they were going to send me home with dog meds to give her. When I called this week, after I had to tell them the pet's name 3 times, they first told me they didn't have a vet there by the name I requested. When I said we'd seen her there for 3 years, then it was "oh she's no longer with us." So now the expectation is that we will just drop off our cat with some unknown vet and then pick her up. I don't think so. Maybe they were a wonderful clinic awhile back, but they won't be getting any more of our business.

The receptionist named Alicia is rude. She seems to have a stank attitude and comes across like you are bothering her. If she's the face of the clinic.maybe they should find someone else to represent it. The other employees and vet techs were nice and pleasant. Alicia.not so much.

This place was wonderful and I used to feel so grateful that I had found them. However an update to their whole management, front desk it has all become a hassle now. Requests for appointments, records etc take forever.as a matter of a fact they don't happen. I understand being short staffed & likely exhausted from burnout but to have the audacity to state "we don't have your contact information on file & we didn't get your email to process your request " thus putting the blame on the customer rather than simply taking ownership of having dropped the ball is what really upset me because not only do I receive WEEKLY newsletter from them but I not only called but also emailed my request, so they had my email and just a month ago I received an email from them.

I also know that they have all of my contact information because I never had trouble in the past until about a little over a year ago. And it's not just in receiving vaccine records but also in getting Rx refills the delay can be understood but what is unacceptable is the lack of ownership from management and front desk staff for either not being diligent in obtaining contact information when a request is done, not requesting updated information during a call or simply not being able to complete the task and having an old school post it system rather than a more efficient updated way of processing requests.

Dr Kirby is the best. I have been going there for a long time. He has taken care of all my beagles. The staff is also great the front deck are really nice they even know my husband name when he takes our dog there. I like it that dr Kirby calls and tell us about our dogs checkup himself. The prices are also not bad if you need a good vet this is the place to go

We always bring our 2 boys (adorable felines) here. The vets and staff clearly love animals. They take excellent care of them every time and don't price gouge you either. Because they are so good, they are busy. Be patient in line. They are worth any wait and do get you through as quickly as possible. I would not hesitate to recommend this clinic to anyone.

The vets and groomer are top notch but the staff are abysmal. Rude and uncaring, they seem to revel in making you feel unwanted. Despite complaints and bad Yelp reviews, nothing changes. Dr. Kirby, the owner, is a wonderful vet but he needs an effective office manager to run the show up front. The lobby is chaos, and you'll swear you're invisible to the folks at the front desk.

We've been a customer for 20+ years but I've reached my limit and have moved our pets to another clinic. Bottom line: Dr Kirby is very talented and cares greatly about the animals in his care. If you're willing to trade poor customer service for his skills, this is the place for you.

I love it here. The staff is great Dr. Kirby is awesome he's done a lot for my doggie. We came in (with an appointment) because my dog was paralyzed she couldn't move and the vet we took her before didn't do anything for her. They took her in they did X-rays on her and they showed us all the results, told us what was wrong with her and everything they keep her overnight they do therapy on her and so far she's getting a lot better. before she couldn't even stand up or move her tail now she's standing (with a bit of help) and she wagging her tail. Dr. Kirby calls us everyday to tell us how she's doing.

You can just tell he cares for all of the pets here. He's been very helpful and the staff cares for her so much too they're the sweetest. They've done so much for her we are very great full for everyone here and what they've done for my doggie. We went from heartbroken to our hearts being filled back up again with hope. thanks to god for leading me to my doggies groomer Vanesa she's the one that told us to get out of Becker and to come here. If it wasn't for her my doggie probably wouldn't be with us right now. For ever great full.

I was referred to Dr. Kirby and I am so glad I took my cat, Oreo to be neutered here. The staff is absolutely wonderful! Even when they're busy they are courteous and kind. They answer all your questions and are patient. Dr. Kirby I didn't get to meet but he called first thing after procedure and morning after to ease my mind that my fur baby was okay.

Next day after Oreo being home, I called the office with concerns, asked to spw Dr. Kirby and he promptly returned my call. He took the time to address any concerns and even called the next day yet again just to check on him. They are great caring people that will undoubtedly treat your pets as if they were their own.