Blanco Crossing Veterinary Hospital

Dr. James is so knowledgeable and honest. We have had our dogs with her for over 7 years and she has always taken the best care of them.

The door was not locked and there was no sign visible from the outside that they do not allow anyone into the store. My wife went to pick up Meds for our dog and walked in masked. She was met with yelling and rudeness. We respect individual choices to protect against Covid however, this was completely mishandled by their representative. This was the second time that the staff there interacted with her rudely.

When my wife called to complain, the same person answered the phone. It is not a proper apology to say "I'm sorry you felt that way." A proper apology is "I'm sorry I treated you that way.". It's also not the customer's fault that they failed to lock the door and/or post a sign that all business is essentially via "curbside". It is not the customer's fault that they didn't have an email on file.

We had been bringing our pets to this office for years. That will end today. If we aren't treated kindly and respectfully, we will do business elsewhere. Fortunately there are MANY choices for pet care near Stone Oak. This facility must learn how to properly engage with their customers Covid-protocols aren't an excuse to be rude.

DR.James is a great Doctor She cares about the animals Doesnt rush And she really loves Our Bassett Hound. Had given her car for 3 years Go see her you won't be disappointed

DR James and her staff love what they do. It shows in how they take care of their patients and the parents. Always upbeat, friendly, knowledgeable and caring!

Dr. James is an experienced, extremely knowledgeable and practical vet. She's not interested in selling you vet services, she interested in the health and well being of your pet.

Very nice place that treats my pup with so much love and care. Staff and Dr. James are awesome that can make appointments, but also take time to give care when I have an emergency.

If you want the best care for your pets, this is the place. They really care about your loved ones and even follow up by phone to check on them. Prices are more than fair and staff is wonderful and friendly. Dr James is the best around, passionate about her chosen career.

I have been to many vets All around San Antonio and she is by far the best doctor I've come in contact with. Dr. James is incredibly knowledgeable, she does not take advantage or overprice her services, and the staff is always amazing. I would never go anywhere else ever again

Wonderful pet care! Dr. James has been our vet for 15 years. Highly recommend for anyone looking for a common sense vet who is great with animals and provides exceptional care.

Had a horrible experience (2x with) with their receptionist Lynn. Wouldn't help or do her job. It is too bad, because the vet, and most of the staff seemed to be fairly nice. However, the front desk associate is enough to ruin it for everyone. Unhelpful, confrentational, and flat out rude. She was enough to inspire me to take my three dogs to the Ark.

I encourage their management consider putting a friendly face, who has a basic understanding of customer service, in the front, and letting this associate learn how to file in the back.