An experienced, compassionate team of veterinarians and seasoned technicians provides state-of the-art medical, surgical, emergency, and intensive care, as well as professional grooming and a luxury pet hotel - at affordable prices.Bay Street Animal Hospital is a newly renovated, state-of-the-art, 24/7, 9,000-square-foot facility that includes a well-equipped in-house laboratory, dental and surgical suites, a luxury pet hotel, an outdoor dog run, a staff residence, and ample parking.Our emphasis here has always been on the long-term personal bonds we form with you, our neighbors, and clients, and your beloved pets.
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Bay Street Animal Hospital has a support staff of dedicated professionals - Management, Customer Service Representatives, Veterinary Staff, Veterinary Assistants, and Groomers - all a vital part of our Bay Street Team. We all take pride in providing empathetic care, understanding, and courtesy to you and your pets at every step of your visit through our facility.
You and your pet are special. That's why we provide comprehensive, prompt, and affordable care for your pet 24/7, 365 days a year, all under one roof. Traditional and Non-Traditional Integrative Care - East Meets West approach that combines options of very traditional advanced high-tech medical and surgical care as well as non-traditional care, such as acupuncture, laser therapy, and stem cell alternatives.
We understand your beloved pet can experience a medical emergency at any time - not just during normal business hours. This is why our medical staff, who intimately know your pet and his/her medical history, are available 24 hours per day, seven days per week. With our intensive care facility fully staffed 24/7 and a doctor always on call, you can rest assured your pet will always be well cared for in case of any emergency.
Grooming also provides an opportunity for a trained professional to notice and treat dried or cracked paw pads and observe skin issues. We also know a good bath and brush leaves your pet feeling great and adds to his or her well-being. When you're traveling away from home for business or pleasure, the last thing you want to worry about is your beloved pet.
Reviews (10)
Leel Pea
Jun 04, 2022
I was bringing my cat Oliver here since 2014. He was diagnosed with chronic renal failure. I was bringing him every 3-4 months for blood work, urinalysis, medications. On February 19,2022 I had to put him to sleep. The Veterinarian on call that night was cold and in a rush. She gave the impression that she wasn't concerned unless she euthanized him. just for the money.
I was going to take him home and wait a couple of days, but she said if I bring him back there probably won't be a Veterinarian to put him to sleep. How can you say this to a crying pet parent? I wound up putting him to sleep that night because I was afraid if he got worse they would turn him away. So in my mind she was in it just for the money. His regular Veterinarian, Dr Cavalerro was out for surgery.
To this day she has not called me with her condolences! Seriously! I took him there for EIGHT YEARS. SPENT THOUSANDS OF DOLLARS. and not even a phone call. DISGRACEFUL! The staff handed me his ashes and said "I'm sorry". No compassion in their hearts. This verifies that they are solely a business and they don't care about pets and pet parents. My advice. Find a Veterinarian office that actually cares for animals. if I ever adopt another pet I will NOT step foot in that office again!
I was going to take him home and wait a couple of days, but she said if I bring him back there probably won't be a Veterinarian to put him to sleep. How can you say this to a crying pet parent? I wound up putting him to sleep that night because I was afraid if he got worse they would turn him away. So in my mind she was in it just for the money. His regular Veterinarian, Dr Cavalerro was out for surgery.
To this day she has not called me with her condolences! Seriously! I took him there for EIGHT YEARS. SPENT THOUSANDS OF DOLLARS. and not even a phone call. DISGRACEFUL! The staff handed me his ashes and said "I'm sorry". No compassion in their hearts. This verifies that they are solely a business and they don't care about pets and pet parents. My advice. Find a Veterinarian office that actually cares for animals. if I ever adopt another pet I will NOT step foot in that office again!
Susan Armstrong
May 19, 2022
I can't say enough great things about Dr. Cohen! He diagnosed my Bruno and treated him properly when other vets have failed him. Thank you for helping our pup who is now home with us! Your patience, expertise and kindness does not go unnoticed! And thank you to all of the staff at Bay Street Animal Hospital who have helped along the way :
Jon Cohen
May 17, 2022
On the advice of a SI Facebook group I went to Bay Street Animal Hospital and my dog was seen by Dr. Cohen (no relation) Unfortunately my dog has a fast growing tumor and we discussed options. He said that at her age and the aggressiveness of the tumor he would not recommend putting her through surgeries and chemo, that may or may not work. He was amazingly kind and compassionate. Got me bottled water and cared for me as I was feeling lightheaded.
I highly recommend this practice, especially if Dr C is working. **I went to a fancy competitor in NJ, just 2 weeks earlier, for the same issue. I spent 1k and never saw the vet once. She only called me by cellphone. Clinically that may not affect the care of the patients, but on a human level, owners need some care too.
I highly recommend this practice, especially if Dr C is working. **I went to a fancy competitor in NJ, just 2 weeks earlier, for the same issue. I spent 1k and never saw the vet once. She only called me by cellphone. Clinically that may not affect the care of the patients, but on a human level, owners need some care too.
Cristina Varriale
Mar 14, 2022
Overpriced and incompetent. I had my dog spayed here. When I asked the doctor when I needed to bring her back for a follow-up, he said I didn't have to because they used glue which would dissolve on its own. When I got her home and inspected the wound, there were staples. Then, I needed to get her heart worm medication. I got her first two doses from them.
I then tried to order a six month supply from Chewy. They wouldn't approve, first claiming she needed a heart worm test (she didn't), then claimed they would only give one dose at a time until she's a year (her breed generally reaches adult size by 9 months) because the meds are weight based, then they approved the six month supply, then they rejected it, then they approved a three month from chewy, (chewy only sells in 6 or 12 month supply), then they said they wouldn't give a prescription until she's a year, but would send me 2 pills in the mail for $63. (Chewy was going to charge $123 for 6 months).
I will NEVER use this place again. No one knows what's going on. You get a completely different answer every time you speak to someone. I'm calling the licensing board to formally complain.
I then tried to order a six month supply from Chewy. They wouldn't approve, first claiming she needed a heart worm test (she didn't), then claimed they would only give one dose at a time until she's a year (her breed generally reaches adult size by 9 months) because the meds are weight based, then they approved the six month supply, then they rejected it, then they approved a three month from chewy, (chewy only sells in 6 or 12 month supply), then they said they wouldn't give a prescription until she's a year, but would send me 2 pills in the mail for $63. (Chewy was going to charge $123 for 6 months).
I will NEVER use this place again. No one knows what's going on. You get a completely different answer every time you speak to someone. I'm calling the licensing board to formally complain.
Laine Santa
Feb 12, 2022
From booking to the actual appointment went great! One of the techs Johnny was so helpful and understanding. Our dog gets extremely nervous and anxious at the vet, and he did all he could and more to make her comfortable. Dr Aanonsen also is wonderful! She makes you extremely comfortable, and is very thorough, she knows how to handle your pets well, and makes sure all your questions are answered. Thanks to you guys for treating us so well!
Rose Ungaro
Jan 11, 2022
ZERO STARS! Took my Pomeranian there last night (1/15/22) for an emergency visit as she had blood in her stool and vomit. They made me sign an estimate sheet on how much the visit would be. $85 for office visit. $160 for blood work. I end up walking out of there paying $450 with no medicines because of how expensive they were. They told me she had no fever when the nurse didn't even check her for fever.
And worst of alll they destroyed the fur on her butt. I use a special groomer to keep her fur round and silky. When I mentioned to girls of her damaged fur.they just sat there & couldn't care less! Gross. Now her backside is completely destroyed! NEVER AGAIN WILL I OR ANYONE I KNOW STEP FOOT IN THAT PLACE! Today I'm taking her to my regular vet for meds. I did learn something. Richmond Valley Vets are amazing!
And worst of alll they destroyed the fur on her butt. I use a special groomer to keep her fur round and silky. When I mentioned to girls of her damaged fur.they just sat there & couldn't care less! Gross. Now her backside is completely destroyed! NEVER AGAIN WILL I OR ANYONE I KNOW STEP FOOT IN THAT PLACE! Today I'm taking her to my regular vet for meds. I did learn something. Richmond Valley Vets are amazing!
Chris Mohammed
Jan 10, 2022
My husband and I took our 14 year old dog here back in March of 2021. He was peeing blood and we were both devastated that the end was drawing near. We brought him to the closest animal hospital to us being Bay Street Animal Hospital. We got to the counter and I tell the receptionist why we were there and she immediately blurts out that we should've made an appointment. Obviously, we did not foresee our dog to be in this condition for us to make an appointment.
So her comment was immediately upsetting. She saw our dogs state and without regards to how we were feeling, she was rude. Needless to say, she told us to wait. Shortly after, someone came over, looked at my husband and I and without checking our dog, asked us what do we want to do. She did not even offer to have our dog looked at by a veterinarian.
Since my husband and I had witnessed our dog suffering, we were already considering to put him to rest. I had just thought, a professional would look at him first to see what was wrong. With confusion surrounding us on losing our fur-baby, we went into a room for them to start the procedure. Unfortunately, unlike most places that I've read about online or spoken to friends about; that give you time with your pet beforehand, this location rushed the whole thing.
I was literally there crying hysterically and did not have a moment from the time we said ok to doing the procedure to the time it actually started. The doctor came in and within seconds it was done. I am writing this review because I felt the staff at this facility were just heartless. They did not show any sympathy or empathy for the fact that we were letting go of a member of our family.
They were rude and everything was rushed. I would not recommend this place at all and if I could, I would leave them no stars. I feel like I'm leaving some things out but overall this experience was definitely not a good one. I regret ever going there and regret that my inability to process everything happening allowed us permit it all to happen that way.
So her comment was immediately upsetting. She saw our dogs state and without regards to how we were feeling, she was rude. Needless to say, she told us to wait. Shortly after, someone came over, looked at my husband and I and without checking our dog, asked us what do we want to do. She did not even offer to have our dog looked at by a veterinarian.
Since my husband and I had witnessed our dog suffering, we were already considering to put him to rest. I had just thought, a professional would look at him first to see what was wrong. With confusion surrounding us on losing our fur-baby, we went into a room for them to start the procedure. Unfortunately, unlike most places that I've read about online or spoken to friends about; that give you time with your pet beforehand, this location rushed the whole thing.
I was literally there crying hysterically and did not have a moment from the time we said ok to doing the procedure to the time it actually started. The doctor came in and within seconds it was done. I am writing this review because I felt the staff at this facility were just heartless. They did not show any sympathy or empathy for the fact that we were letting go of a member of our family.
They were rude and everything was rushed. I would not recommend this place at all and if I could, I would leave them no stars. I feel like I'm leaving some things out but overall this experience was definitely not a good one. I regret ever going there and regret that my inability to process everything happening allowed us permit it all to happen that way.
Eileen
Dec 19, 2021
My son brought his beautiful Scottish fold to get spayed and she died in their care. She was a beautiful healthy 6 month old kitten. They did blood work before the procedure which showed she was healthy. When I made the appt the receptionist told me Dr. Cavallero would be doing the surgery. Turns out she wasn't even there that day and Dr. Donchik did the surgery.
When he called to tell us she died, he said she must've had an underlying condition. I don't believe that. I think he was careless and gave her too much anesthesia. It was the day before thanksgiving and I think everyone there was in a rush to go home. Please do not trust Dr. Donchik with your pet. He has no compassion and tried to blame this on her breed saying that Scottish folds sometimes have heart issues.
That was not the case. This is a common procedure done all the time on cats. I just can't help but feel he is to blame. Unfortunately I can't prove it because I was not in the room. I hope he loses his license. Stay away!
When he called to tell us she died, he said she must've had an underlying condition. I don't believe that. I think he was careless and gave her too much anesthesia. It was the day before thanksgiving and I think everyone there was in a rush to go home. Please do not trust Dr. Donchik with your pet. He has no compassion and tried to blame this on her breed saying that Scottish folds sometimes have heart issues.
That was not the case. This is a common procedure done all the time on cats. I just can't help but feel he is to blame. Unfortunately I can't prove it because I was not in the room. I hope he loses his license. Stay away!
A. Wu
Oct 05, 2021
They schedule an appointment every 20 minutes, and I doubt any vet can give a thorough examination in 20 min. I was there at 9.40PM and the woman for the 9.20 appt was still waiting. I asked a guy who just came out of the examination and he told me he was there since 7PM. I waited until 10.20 and the woman with the 9.20 appt was still waiting. My cat was adopted and she is very afraid of animal hospitals being that she was kept at one when she was capture and have to endure all the barking.
My cat was very quiet the whole time but since she just have a little cold and was getting better anyway I just decided I didn't want to put her through this, so I left without seeing the vet. The vet(s) may be competent but the scheduling was horrible. If they were really caring they need to provide more time between the appointments
My cat was very quiet the whole time but since she just have a little cold and was getting better anyway I just decided I didn't want to put her through this, so I left without seeing the vet. The vet(s) may be competent but the scheduling was horrible. If they were really caring they need to provide more time between the appointments
Lynne Schwab
Nov 21, 2020
Absolutely wonderful staff and doctors! Our beloved Lab Max was diagnosed with an a aggressive cancer after a tumor was found, removed and tested last August. He was given approx 4-6 months. The entire staff and doctors were so caring and supportive. They explained what our options were. We decided to put him on medication to help him stay comfortable since he was still happy and was having no problem with his daily routines.
We were told what to do to keep him as healthy as we could, what to watch for and that we would know when it was time. Well, he did great and enjoyed his life for 9 more months. It all happened within a week in May of this year. Everything we were told started to happen and we knew. When it came time to do the hardest but right thing to do a pet owner must go through, they were so wonderful, supportive and respectful. it was a very sad but peaceful process.
We were so grateful to have him for almost 13 years. Also, reasonable prices, the emergency availability & flexibility is great, and forgot to mention, a wonderful Pet hotel. They took excellent care of our dogs when they stayed there. Thank you all so much for everything and we will be back hopefully this year with a new addition to our family :
We were told what to do to keep him as healthy as we could, what to watch for and that we would know when it was time. Well, he did great and enjoyed his life for 9 more months. It all happened within a week in May of this year. Everything we were told started to happen and we knew. When it came time to do the hardest but right thing to do a pet owner must go through, they were so wonderful, supportive and respectful. it was a very sad but peaceful process.
We were so grateful to have him for almost 13 years. Also, reasonable prices, the emergency availability & flexibility is great, and forgot to mention, a wonderful Pet hotel. They took excellent care of our dogs when they stayed there. Thank you all so much for everything and we will be back hopefully this year with a new addition to our family :
